Service Delivery Manager

5 days ago

Sydney, New South Wales, Australia Advantage Healthcare Support Full time
Overview

Join to apply for the Service Delivery Manager role at Advantage Healthcare Support.

Base pay range: A$90,000.00/yr - A$110,000.00/yr

About Us
Advantage Healthcare Support Nursing Agency is a well-established organisation providing disability support services with respect, courtesy, and dignity. We aim to be the leading provider of need-based healthcare support, trusted by Hospitals, Communities, and people across the country.

About The Role

  • Oversee day-to-day service delivery across multiple sites.
  • Lead, mentor, and support staff to achieve positive participant outcomes.
  • Manage client intake, including drafting and reviewing Service Agreements and Schedules of Supports.
  • Ensure compliance with NDIS standards, policies, and procedures.
  • Build and maintain strong relationships with participants, families, support coordinators, and community partners.
  • Monitor service performance and drive continuous improvement initiatives.
  • Develop and implement strategies to acquire new clients within the NDIS referral streams, including networking, building relationships with key stakeholders, attending industry events, and conducting marketing activities.
NDIS Administration Duties
  • Draft, issue, and update NDIS Service Agreements with version control.
  • Monitor plan usage and funding.
  • Assist claims, billing, and reporting in line with NDIS requirements.
  • Liaise with clients, plan managers, and NDIA to resolve queries.
  • Collaborate with finance teams to ensure billing accuracy and compliance.
What We Are Looking For
  • Previous experience as a Social Worker and in the NDIS space.
  • Strong knowledge of the NDIS framework, participant rights, and service delivery standards.
  • Excellent interpersonal and communication skills.
  • Excellent organisational and time management abilities.
  • Team player with a positive approach, taking on ownership of tasks and responsibilities.
Requirements
  • Current and valid NDIS Worker Screening Check
  • Working with Children Check
  • NDIS Mandatory Online Training
  • Valid Driver's Licence and Own Vehicle
What We Offer
  • Opportunity to work in a dynamic and growing healthcare support agency.
  • Supportive team environment.
  • Professional development opportunities.
  • A role where you can make a real difference, every single day.

Advantage Healthcare Support Nursing Agency is an equal opportunity employer. We value diversity and inclusion in our workplace.


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