Product Documentation Lead

4 weeks ago

Sunshine Coast, Australia ZONE RV Full time

ZONE RV Coolum Beach, Queensland, Australia

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ZONE RV Coolum Beach, Queensland, Australia

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Turn knowledge into clarity at Zone RV

Zone RV is a premium Australian manufacturer of luxury off-road caravans, proudly based on the Sunshine Coast. As off-road adventure builders, we create more than vehicles—we create the tools for freedom and exploration.

Turn knowledge into clarity at Zone RV

Zone RV is a premium Australian manufacturer of luxury off-road caravans, proudly based on the Sunshine Coast. As off-road adventure builders, we create more than vehicles—we create the tools for freedom and exploration.

As our operations and product ecosystem grow, we're expanding the way we manage and communicate knowledge—across production, product, and customer channels.

About The Role

We're looking for a Product Documentation Lead to own and evolve our internal and external documentation ecosystem.

From the factory floor to the customer dashboard, your work will ensure that technical knowledge is captured, structured, and clearly communicated—whether it's a production process map, an Owner's Manual, or product guidance for a YouTube video or product configurator.

This is a cross-functional role, collaborating with engineering, production, service, and marketing teams to bring clarity and consistency to how our products and processes are documented and shared.

What You'll Do

  • Build and update customer-facing documents such as Owner's Manuals and Knowledge Base articles
  • Translate technical detail into content suited for product pages, configurators, and support channels
  • Update & maintain factory documentation, including production process and value stream maps
  • Collaborate with internal teams to ensure content is technically accurate and user-friendly
  • Support digital and marketing teams by providing content for YouTube videos and online guides
  • Standardise and manage templates, documentation formats, and content systems
  • Ensure content is structured, version-controlled, and aligned with brand tone and compliance needs

About You

You're someone who sees the story in the system—analytical but creative, structured but empathetic. You love turning expert knowledge into clear, useful resources that enable others to do their best work.

You'll Thrive In This Role If You Have
  • Experience in technical writing, documentation, or knowledge management
  • Strong skills in content structuring, editing, and multi-channel writing
  • Excellent collaboration and interviewing skills to draw insights from subject matter experts
  • Strong attention to detail and a commitment to consistency and clarity
  • Familiarity with tools such as Confluence, Notion, Adobe, CMS platforms, Google Docs/Sheets
  • Bonus: experience in a manufacturing, RV, automotive or product design environment

Why Join Zone RV?
  • Help shape the future of knowledge-sharing in a premium product business
  • Work on meaningful content that supports both our team and our customers
  • Join a passionate, quality-driven team in one of Australia's best coastal regions
  • Enjoy a Monday–Friday role that values work/life balance
  • Be part of a company known for innovation, growth, and integrity

How To Apply

If you're passionate about turning knowledge into capability—and want to help document products that take people off the beaten track—we'd love to hear from you.

Please submit your Resume and a short Cover Letter telling us what excites you about this opportunity.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionProduct Management and Marketing
  • IndustriesManufacturing

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