Communication Officer

Join to apply for the Communication Officer - Casual role at NSW State Emergency Service.

Overview

Communications Officer, Clerk Grade 1/2 - Multiple casual positions

• Excellent remuneration and employee benefits
• Work in a volunteer-based agency supporting communities of NSW
• Location: Wollongong (within 90 minutes travel preferred)
• Shifts: Rotating day and night shifts (up to 12.5 hours), 24/7 availability, 7 days a week
• Training program to commence Oct 2025

About the opportunity

We are currently recruiting to fill multiple casual roles for the Communications Officer role within our State Operations Centre.

As a Communications Officer, you'll play a key role in a 24/7 operational environment, providing high-quality customer service to the people of NSW and our internal stakeholders. You'll be the first point of contact for enquiries and requests for assistance, using a range of communication systems to log, update, and manage information in real time.

This role is ideal for individuals who thrive in high-paced, detail-oriented environments and are committed to supporting community safety and service delivery.

If you're passionate about making a difference and ready to be part of a dynamic, 24/7 team, apply now and help us keep NSW connected and supported.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well-trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

• Be available to complete the initial training which consists of a 2-week full time course followed by 4 x 12.5 hour shifts scheduled within the following 2 week period. The training includes two mandatory assessments, is fully paid and will commence on Monday 27 October 2025 at the NSW SES State Headquarters in Wollongong.
• Have excellent computer skills including the ability to touch type (with speed and accuracy) and be able to demonstrate competence with Windows based computer applications.
• Have excellent communication skills, both written and verbal.
• Be able to work independently and as part of a team in a time critical environment and high stress environment.
• Have the ability to think clearly, logically and remain calm in stressful situations.
• Possess organisational skills including efficient time management, an ability to prioritise tasks and work within defined procedures.

What we can offer you

• An attractive hourly rate of $41.47 applies for Grade 1, Year 1, plus applicable casual loadings.
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact recruitment@ses.nsw.gov.au for confidential advice on options.

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

• Can you describe a time when you were under pressure to resolve a difficult customer issue? What challenges did you encounter, and what strategies did you use to overcome them?
• Give an example of a time when you had to use multiple computer applications simultaneously in a time-sensitive situation. How did your use of these tools contribute to successfully completing the task?

Want to know more? If you want to know more about this opportunity, please contact our Operations Support Team via email - operations.support@ses.nsw.gov.au

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

Applications close: Sunday 14 September 2025 at 11:55pm.

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