Senior Advisor Policy and Compliance

2 days ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time
Overview

Join to apply for the Senior Advisor Policy and Compliance role at NSW Department of Customer Service.

Base pay range: A$130,705.00/yr - A$157,430.00/yr.

Employment type: Temporary (full time) until February 2026. Location: open to approved locations within NSW (McKell, Parramatta, Gosford or Regional). Hybrid work: 2 days in the office per week.

Responsibilities
  • Lead the development, implementation, and review of policy frameworks and compliance strategies
  • Provide expert advice on legislative obligations, risk management, and regulatory best practice
  • Monitor compliance activities and support internal audit and assurance processes
  • Collaborate with stakeholders to ensure policies are practical, effective, and aligned with agency objectives
  • Prepare high-quality reports, briefings, and submissions for senior executives and government bodies
  • Champion a culture of integrity, accountability, and continuous improvement
About you

You're a confident communicator and critical thinker with a strong understanding of public sector governance. You bring a proactive approach to problem-solving and have a proven ability to translate complex regulatory requirements into clear, actionable policy.

Essential Requirements
  • Demonstrated experience in policy development and compliance within government or regulatory settings
  • Strong knowledge of NSW Government legislative and regulatory frameworks
  • Excellent written and verbal communication skills
  • Proven ability to manage competing priorities and deliver high-quality outcomes
  • Relevant tertiary qualifications in law, public policy, governance, or a related field and/or relevant experience
Why work for us
  • Meaningful work that matters to NSW
  • Hybrid work model with flexible or condensed hours
  • Flexible leave to recharge
  • Opportunities for career development
  • Access to health and well-being programs
How to apply

If this role sounds like you, apply online. Please attach your resume and a cover letter. Salary Grade 9/10, with base salary starting at $130,705 base plus superannuation.

For enquiries relating to recruitment: contact Tiffany Martin at tiffany.martin@customerservice.nsw.gov.au.

Closing date

Wednesday 24 September 2025 at 9:59am.

Equal Employment Opportunity

Careers at the Department of Customer Service. We are committed to diversity and inclusion and welcome applicants from all backgrounds. If you require adjustments to participate in the selection process, please contact the recruitment team.


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