Senior Claims Consultant

2 days ago

Melbourne, Victoria, Australia at Full time
Job Description

The Senior Claims Consultant is a specialist role within TAL's Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members. This role also provides the opportunity to act as a mentor and escalation point, contributing to capability uplift, embedding best practice, and shaping the growth of this strategically important team.

In this role you will:
  • Manage a portfolio (20-30) of complex, underwritten, and high-value TPD claims with accuracy, efficiency, resilience and empathy.
  • Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.
  • Collaborate with technical experts and business partners to support sound, high-quality decision-making.
  • Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.
  • Act as a mentor and escalation point, coaching consultants and building capability across the team.
Qualifications
  • Proven experience as a Claims Consultant within life insurance, looking to step up into a Senior role.
  • Proven experience as a Senior within life insurance.
  • Exposure to both retail and group insurance claims (or retail would be highly desirable).
  • Strong understanding of insurance legislation and frameworks (e.g., Insurance Contracts Act).
  • Background in law or allied health (e.g., OT) is highly regarded.
  • Strong analytical skills, resilience, and confidence managing complex and sensitive claims.
Additional Information
  • TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
  • Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
  • Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
  • We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
  • Need adjustments during the recruitment process? Let our team know by getting in touch with us here. We're here to support you.

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