Operations Support Officer

**Who are we?**:
We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
South East Water is seeking an Operations Support Officer, who will sit within the Operations Control Centre and play a key role in ensuring streamlined operations through the monitoring of systems and processes, ensuring compliance with safety protocols and providing real-time support. The role will balance operational tasks with administrative duties. The Officer will assist in coordinating resources, preparing reports and presentations and liaising with various teams to help operationalise projects.

The Operations Support Officer will also support and facilitate process innovation, financial reconciliation, continuous improvement as well as relationship management across the Operational Technology, Network Operations and other touch points for the Operations Control Centre team.

**Who are you?**:
You hold a Trade or Diploma qualification in process operations/business administration/project management and/or have operational experience in water/electricity/gas or other asset intensive industries.
- 2+ years experience in process operations (water/electricity/gas or similar industries) and service delivery
- Ability to review and manage documentation on systems (Sharepoint, JIRA, Confluence) and databases relevant to network operations
- Strong administration skills - supporting management of resources, projects and documents
- Familiarisation and exposure to works scheduling/work force management systems (CMMS), SCADA/DCS systems
- Ability to conduct data analysis and recommend solutions based on trends and findings
- Advanced skills in MS Office Suite including Excel, PPT and Word
- Strong customer and stakeholder management skills and the ability to foster relationships

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Life insurance and salary continuance.
- 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. As part of a team of engineers and technicians central to this role are responsibilities for 24/7 safe operation to provide support and minimise disruption of services to customers and as well as ensuring that public health and the environment are not put at risk. This includes participation in a roster, emergency response, and incident support as required.