Data Services Administrator

Data Services Administrator - Fundraising

Role: Data Services Administrator – Fundraising at the Royal Flying Doctor Service of Australia (Queensland Section).

This role is ideal for a data-driven, detail-oriented professional who thrives in a collaborative, fast-paced environment and enjoys using advanced Excel skills and CRM systems to manage, analyse, and improve data processes. You'll be proactive in solving problems and passionate about leveraging accurate data to drive meaningful outcomes that support RFDS's life-changing work across rural and remote Queensland.

Responsibilities

• Ensure accurate and reliable data within the CRM system to support fundraising activity and maintain data integrity
• Create and deliver ready-to-send data files for campaigns, based on donor behaviour and data briefs to support targeted engagement
• Collaborate with the team to streamline processes, support user testing, and contribute to continuous improvement initiatives
• Manage supplier data requirements by preparing exports and ensuring accuracy, timeliness, and compliance with protocols
• Support innovation by contributing to projects that enhance the supporter experience and improve team outcomes
• Ensure compliance with data privacy and security regulations, and assist with training and general data support as needed

Requirements / Qualifications

• 1-3 years of relevant experience in an administrative data role, preferably within a fundraising or non-profit environment
• Attention to detail and natural problem-solving ability to ensure data accuracy and resolve issues efficiently
• Advanced Microsoft Excel skills, including formulas, lookups, data integrity checks, and duplicate management
• Experience with CRM/database systems, including importing/exporting data and maintaining clean records
• Strong organisational skills with the ability to manage competing priorities and meet tight deadlines
• Excellent communication skills – both written and verbal – including a professional and confident telephone manner

What we offer

• Flexibility with work-from-home options and free parking when in the office
• Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
• Access to generous not-for-profit benefits and Employee Assistance Program
• Private Health insurance discounts
• Access to a newly launched uniform range
• Fitness Passport for staff and family members

Why join RFDS

At the RFDS (Queensland Section), you'll be driven by purpose, not tasks. You'll be part of an organisation where your contribution helps people's lives, with flexibility to support your well-being and commitments. RFDS is a leader in delivering aeromedical and primary healthcare to remote communities, continuing towards its 100th year of service.

About RFDS

We value our people and are committed to making a difference for those who live, work and travel in remote, rural, and regional Australia. By joining RFDS, you'll have access to:

• A great team culture of collaborative and supportive people
• Work-life balance with remote-work options and free parking when in the office
• Not-for-profit tax-free benefits up to $18,550
• Employee Assistance Program including counselling and wellbeing services
• Private health insurance discounts
• Uniforms and Fitness Passport access

Interested? Applications close 19 September 2025. Shortlisting will commence before this date. For more information, contact Deb Frankel on 0484 392 238.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. A valid, unrestricted Australian Driver's Licence is required.

The Royal Flying Doctor Service acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RFDS is committed to eliminating discrimination and welcomes all people irrespective of faith, ethnicity, sexual orientation, or gender identity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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