Data Services Administrator

The Royal Flying Doctor Service (RFDS) (Queensland Section) is seeking a data-driven, detail-oriented professional to join our multi award-winning Fundraising and Philanthropy team as a Data Services Administrator.

This role is ideal for someone who thrives in a collaborative, fast-paced environment, has a sharp eye for detail, enjoys using advanced Excel skills and CRM systems to manage, analyse, and improve data processes. You'll be proactive in solving problems, and passionate about leveraging accurate data to drive meaningful outcomes that support the life-changing work of the RFDS across rural and remote Queensland.

• Ensure accurate and reliable data within the CRM system to support fundraising activity and maintain data integrity
• Create and deliver 'ready-to-send' data files for campaigns, based on donor behaviour and data briefs to support targeted engagement
• Collaborate with the team to streamline processes, support user testing, and contribute to continuous improvement initiatives
• Manage supplier data requirements by preparing exports and ensuring accuracy, timeliness, and compliance with protocols
• Support innovation by contributing to projects that enhance the supporter experience and improve team outcomes
• Ensure compliance with data privacy and security regulations, and assist with training and general data support as needed

• 1-3 years of relevant experience in an administrative data role, preferably within a fundraising or non-profit environment
• Attention to detail and natural problem-solving ability to ensure data accuracy and resolve issues efficiently
• Advanced Microsoft Excel skills, including formulas, lookups, data integrity checks, and duplicate management
• Experience with CRM/database systems, including importing/exporting data and maintaining clean records
• Strong organisational skills with the ability to manage competing priorities and meet tight deadlines
• Excellent communication skills – both written and verbal – including a professional and confident telephone manner

At the RFDS (Queensland Section), you'll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people's lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

The RFDS is a leader in delivering aeromedical and primary healthcare to remote, rural, and regional communities. As the RFDS soars towards its 100th year of providing the finest care, in the furthest corner, we have several innovative initiatives on the horizon. It's an exciting time to join the RFDS with many new prospects around the corner

We value our people, and we are passionate about making a difference for people who live, work and travel in remote, rural, and regional Australia. By joining the RFDS, you will have access to the following:

• A great team culture of collaborative and supportive people who are passionate about our purpose and proud of their contribution
• Work-life balance with work from home options and receive FREE Parking when at the office
• Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Receive Private Health insurance discounts
• Access to a free full allocation of a newly launched uniform range
• Access to a Fitness Passport (for staff and family members) that provides discounted gym and health centre access

Applications close 19 September 2025 – but don't delay, shortlisting will commence before this date

For more information regarding this role, contact Deb Frankel on 0484 392 238.

Successful candidates will be subject to a police check and may be required to undergo a medical assessment and pre-employment drug and alcohol testing. You must hold a valid, unrestricted Australian Driver's Licence.

The Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.