Customer service
3 weeks ago
Join Electrodry as a Customer Service Administrator – Be Part of a Supportive and Dynamic Team
Electrodry is seeking a motivated and personable Customer Service Administrator with a can-do attitude and a passion for helping people. This is the ideal role for a detail-oriented problem-solver who enjoys connecting with customers and keeping things running smoothly behind the scenes.
About Electrodry:At Electrodry, we're committed to enhancing our customers' homes with effective, convenient, and professional home services. We take pride in maintaining a positive and respectful workplace, where every team member lives our values and contributes to outstanding customer experiences.
Purpose of the Position:As our Customer Service Administrator, you'll be the first point of contact for customers and a key player in supporting our storage and rug wash services. From taking bookings to managing day-to-day operations on-site, you'll help deliver a seamless customer experience and keep things organised and efficient.
Key Responsibilities:Customer Service & Administration:
Provide friendly, professional support for our rug wash and storage services – greet customers, offer pricing, and assist with quotes and service info.
Handle customer bookings, phone calls, and email enquiries in a prompt and helpful manner.
Coordinate access to storage units and ensure accurate tracking of unit use and availability.
Maintain tidy and well-organised storage areas with a focus on safety and efficiency.
Perform general administrative tasks including data entry, record-keeping, and office support.
Assist in ensuring the smooth day-to-day running of storage and rug wash operations.
Exceptional communication and customer service skills.
Strong organisational skills and the ability to multitask effectively.
Competence using Microsoft Office (especially Word and Excel).
Attention to detail and accuracy in data and record-keeping.
A proactive, team-focused attitude and willingness to jump in where needed.
Previous experience in admin, storage, or customer service is a plus — but if you're a fast learner with the right mindset, we'll support you every step of the way.
Why Join Us?At Electrodry, we value every team member and support personal and professional growth. We offer a dynamic and rewarding work environment where no two days are the same.
We also offer:
A 9-day fortnight working roster (available after the first 3 months), supporting a better work/life balance.
How to Apply:If you're ready to bring your skills and enthusiasm to Electrodry, click APPLY and submit your resume along with a cover letter outlining why you're a great fit for the role.
We look forward to hearing from you
Unlock job insightsSalary match Number of applicants Skills match
Your application will include the following questions:How many years' experience do you have as a Customer Service Role? How many years of accounts payable experience do you have? Do you have experience in administration? Which of the following statements best describes your right to work in Australia? Do you have data entry experience? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience?
Over 40 years ago, Paul Burchell was working in a large accounting firm in Sydney when entrepreneurial spirit took hold and he began a business cleaning hotels. When the family moved to Newcastle, he began one of the first carpet steam cleaning companies called Monster Magic. With TV advertisements which featured Paul grinding mud into his mother-in-law's carpets (and it really was Paul's mother in law's carpet) and then cleaning them, the business became well known in Newcastle and the carpet steam cleaning business took off.
Source: This is an extract from the company's own website
Over 40 years ago, Paul Burchell was working in a large accounting firm in Sydney when entrepreneurial spirit took hold and he began a business cleaning hotels. When the family moved to Newcastle, he began one of the first carpet steam cleaning companies called Monster Magic. With TV advertisements which featured Paul grinding mud into his mother-in-law's carpets (and it really was Paul's mother in law's carpet) and then cleaning them, the business became well known in Newcastle and the carpet steam cleaning business took off.
Source: This is an extract from the company's own website
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