Information Technology Support Specialist

IT Systems Administrator and Support

Where careers go further

• Exciting growth and development opportunities in a dynamic and evolving professional services environment
• Clear career pathways to support your professional growth and long-term goals
• Permanent, full-time position offering stability and the chance to make a real impact

Do you have a passion for all things IT and want to be part of an evolving, forward-thinking organisation?

Proximity, an SPA Australia company, is seeking a full-time IT Systems Administrator and Support Officer, based on-site in Canberra, to manage and maintain our corporate and sensitive network environments.

In this role, you will be responsible for administering and providing technical support across our corporate systems, procuring IT hardware and software, and ensuring compliance with cyber security frameworks such as the Essential Eight, PSPF, and the ISM. You'll also oversee the secure facility housing our sensitive networks and work with external vendors to maintain and support these environments.

This is a fast-paced, hands-on position where you'll be part of a small team supporting a growing organisation across two Canberra sites.

Working with Proximity (an SPA Australia company)

Proximity is a leading provider of integrated consulting, legal, and commercial services to government entities and large organisations. We recently joined forces with Systems Planning and Analysis (SPA) and are in the process of integrating our Australian teams. Proximity collaborates with its clients to overcome challenges and achieve excellent outcomes. By creating an exceptional workplace culture, Proximity equips its people with the confidence and knowledge to find the 'right fit' solution for its clients' needs.

We're committed to ensuring a safe and respectful workplace where all our people—no matter their identity, orientation, background, or physical ability—feel valued and accepted. Our values are central to everything we do and stand for. We are strengthening our culture and building our client advantage by being Genuine people, bringing a Bold approach, and providing Helpful outcomes.

Responsibilities

• Administer and support Microsoft 365 services, including configuration and maintenance.
• Manage security settings such as MFA, conditional access, and threat protection.
• Implement compliance policies, including DLP and data retention across Microsoft 365.
• Maintain and monitor sensitive networks to ensure performance, security, and uptime.
• Oversee physical and environmental security of the facility hosting sensitive IT infrastructure.
• Ensure compliance with PSPF, ISM, and Essential Eight cyber security frameworks.
• Provide Level 1 and 2 technical support for hardware, software, and network issues.
• Manage IT service requests and incidents via the internal ticketing system.
• Procure IT hardware and software and coordinate with vendors for delivery and support.
• Schedule and coordinate maintenance and system upgrades with internal teams and external providers.

To succeed in this role, you will need:

• 3+ years' experience in IT support, systems administration, or infrastructure roles within a corporate or government environment
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently
• Excellent verbal, written, and visual communication skills, including documentation and reporting
• Strong organisational and coordination abilities, with the capacity to manage competing priorities
• A proven ability to manage stakeholder relationships and communicate technical issues clearly to non-technical users
• Knowledge of and/or experience with cyber security standards, such as the Essential Eight, PSPF, and ISM
• To be eligible for this role, you must hold — or be able to obtain — an Australian Government NV1 Security Clearance

Over 3 years' experience working within government, consulting, or a professional services environment will be highly regarded.

The Proximity Difference

We believe work should be a positive part of your life. It should challenge, engage, and support you in equal measure. By joining Proximity, you will enjoy:

• Health and wellbeing support as well as social events throughout the year to connect with colleagues
• Professional development
• The chance to give back to your community by working with Proximity's not for profit partners
• Flexible working options
• Career progression pathways supporting your development and personal goals including a mentorship program and regular CPDs

Why Proximity

This role offers more than just IT support—it's a chance to help shape and stabilise systems as we go through a period of significant growth and change. You'll play a vital role in ensuring our teams are supported through this transition.

We offer a competitive salary package, a collaborative team environment, and the chance to do high-impact, meaningful work.

To find out more or to have a confidential discussion, please contact Loretta Pabian at careers@proximity.com.au.