Experiential Learning Support Officer

University of Melbourne (UoM), the second oldest university in Australia, has been moulding students ever since it was built in 1853, over 160 years ago. It is known internationally as...

Position Number: 0065474
Location: Parkville
Role type: Full-time; Fixed-term to end April 2026
Faculty: Medicine, Dentistry and Health Sciences
Department/School: Learning and Teaching Unit
Salary: UoM 5 - $83,159 - $95,518 p.a. plus 17% super

Your next career opportunity
The Experiential Learning Support Officer plays a vital role in ensuring students are fully prepared for their clinical and professional placements. As part of the Learning and Teaching Unit, you'll guide students through complex compliance requirements, liaise with key stakeholders, and contribute to the smooth running of the MDHS Fit Testing Program.

Your responsibilities will include:

• Providing student-facing support, assisting students with inquiries, triaging them to relevant teams as needed, and ensuring a seamless and positive student experience through timely, professional, and student-centred service. This includes offering clear and accurate information, proactively identifying student needs, and contributing to continuous improvements in student experience.
• Providing clear, empathetic communication to students navigating complex pre-placement compliance requirements through phone, in-person, or email interactions.
• Supporting students in understanding and completing pre-placement compliance processes via Sonia.
• Liaising with academic staff and the placement team to address student eligibility concerns and ensure compliance with placement requirements.
• Maintaining accurate records and assisting with compliance audits.
• Contributing to the MDHS Fit Testing Program administration.

You may be a great fit if:

You have strong organisational and communication skills, experience in student support or placement coordination, and the ability to manage multiple stakeholders effectively. A background in education, administration, or industry engagement would be highly valued.

You may also:

• Have experience working in higher education administration or student services
• Possess knowledge of health industry compliance requirements
• Demonstrate excellent problem-solving and time management skills
• Have a passion for enhancing the student experience and supporting learner success

What we offer you
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including:

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Progressive, considerate leave provisions to empower your work-life balance
• Salary packaging and access to a range of discounted services including Bupa health insurance
• Health and well-being services including a leading Employee Assistance Program
• Comprehensive career development and training, plus a 25% discount on UniMelb graduate courses for your immediate family members

Your new team – Faculty of Medicine, Dentistry & Health Sciences

The Faculty of Medicine, Dentistry & Health Sciences, a cornerstone of excellence, boasts an impressive research legacy and holds the prestigious position of the University of Melbourne's largest faculty. With an astounding research revenue of over $420 million in 2021, we are at the forefront of health research in Australia.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

This role requires the successful candidate to maintain a Working with Children Check. The successful candidate can apply for the WWCC as part of the onboarding process. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Join Us and unlock your career potential
Is this the perfect opportunity for you? Apply today Including the following documents:

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the Position Description) below:

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Vanessa Phan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.