Change Management Lead

13 hours ago

Sydney, New South Wales, Australia Capgemini Full time
Overview

Capgemini is seeking a Change Management Lead (NV1/NV2) to govern and optimize the integrated change management process across multiple service towers and suppliers. This role emphasizes ITIL-based change practices, operational stability, risk mitigation, and continuous improvement. The ideal candidate has deep ITSM, stakeholder engagement, and cross-sector transformation experience.

Key Responsibilities
  • Lead and govern the end-to-end change management process across all service domains and vendors.
  • Ensure adherence to standardized change policies, procedures, and SLAs.
  • Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
  • Facilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.
  • Review and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.
  • Collaborate with stakeholders to validate change plans and rollback strategies.
  • Track and analyze change success rates, trends, and compliance metrics across suppliers.
  • Identify opportunities for automation, process improvement, and service enhancement.
Qualifications
  • Proven experience as an ITSM Concultant or Change Manager, with a strong track record in leading change initiatives across government, utilities, and healthcare sectors.
  • Deep understanding of ITIL-based frameworks, with the ability to align change processes to strategic business goals.
  • Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
  • Strong analytical and communication skills, with the ability to influence senior stakeholders and navigate complex environments.
Certifications
  • ITILv3 (or ITIL4 preferred)
  • Prince2
  • Security Clearance: NV1 (mandatory)
What You'll Love About Working Here
  • Flexible work arrangements to support work-life balance, including remote work and flexible hours.
  • Career growth programs and opportunities across diverse professions.
  • Valuable certifications in technologies such as AWS and Microsoft Azure.

Capgemini is a global business and technology transformation partner focused on helping organizations transition to a digital and sustainable world. Capgemini employs more than 340,000 people in over 50 countries and emphasizes AI, cloud, data, and industry expertise to deliver end-to-end services.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • IT Services and IT Consulting
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