Group Service Manager

Posted: 02/10/2024

Closing Date: 02/11/2024

Job Type: Permanent - Full Time

Location: Wingfield

Job Category: Workshop

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

**Join Our Wingfield Team as a Group Service Manager**

CEA is seeking an experience Group Service Manager in Wingfield, where you will play a pivotal role in coordinating all aspects of the Service Department. Your focus will be on meeting our quality, cost, and service commitments to our valued customers.

As a key member of the State Management team, you will collaborate with other Group Service Managers to drive continuous improvement in processes and uncover new business opportunities.

**Major Responsibilities**:

- Develop and implement strategies to expand the service department.
- Ensure all Service Level Agreements (SLAs) are consistently met.
- Assist the accounts department by resolving customer inquiries and disputes related to debt collection.
- Ensure compliance with service standards and company procedures.
- Efficiently manage service personnel and allocate labor and resources effectively.
- Identify training needs and coordinate technical training in partnership with the National Technical Trainer.
- Oversee the financial performance of the service department.
- Serve as the primary liaison for customer communications.
- Manage Work in Progress (WIP) in accordance with company policies.
- Provide daily reports on sales revenue and gross profit to the State General Manager and National After Sales Manager.
- Prepare and submit quotations for used equipment repairs.
- Conduct field service visits to evaluate the quality of work performed by field service technicians.
- Ensure that administrative tasks are completed by the Service Administrator within designated timeframes and in compliance with company protocols.
- Uphold relevant Occupational Health and Safety (OH&S) requirements.
- Identify recruitment needs and collaborate with the State Manager and Human Resources department for successful recruitment and selection.

**Role Requirements**:

- A minimum of 5 years of management experience in a similar industry.
- Strong interpersonal skills with a commitment to customer satisfaction.
- In-depth understanding of department profit and loss dynamics.
- Excellent time management and organizational skills.
- Ability to present innovative ideas for growth and development planning.
- Relevant trade background or qualifications

**Desired Skills and Experience**:
**What We Offer**:

- An attractive remuneration package based on your experience.
- Company Vehicle or Allowance
- Incentive Scheme
- Commitment to your ongoing growth and training.
- Employee milestone rewards and recognition initiatives.
- Work within a friendly, family-owned environment that fosters career advancement opportunities locally and nationally.
- Access to employee assistance and wellness programs for you and your household.
- Private health corporate discounts with HBF.

**Why Join Us?**

At CEA, you will be part of a growing family-owned business that values its employees. Join our supportive team and contribute to our commitment to excellence in customer service.