Workers Compensation Claims Advisor

3 days ago

Perth, Western Australia Zurich Australia Full time
Overview

Zurich is seeking an experienced Claims Advisor to join our Workers' Compensation team. You'll manage a portfolio of complex workers' compensation claims from inception to settlement, collaborating with injured workers, employers, brokers, legal vendors and regulators to deliver timely, cost‑effective and sustainable return‑to‑work outcomes. You'll set and review reserves, develop case strategies and evaluations, escalate issues when needed, and ensure all claims activities meet Zurich and WorkCover governance, legislative and quality assurance requirements. You'll also lead engagement with legal partners, represent Zurich at resolution meetings, and contribute to continuous improvement and strategic priorities across the team.

Location and flexibility

This role will initially be based in West Perth; the office will relocate to the Perth CBD from November 2025. Hybrid working with a mix of in‑office and work‑from‑home.

Responsibilities
  • Proven experience in Workers' Compensation claims, with strong technical claims handling and injury management skills.
  • Sound knowledge of Western Australia Workers' Compensation legislation and experience working within statutory schemes.
  • Excellent verbal and written communication, negotiation and stakeholder management skills.
  • Experience supporting vulnerable customers, delivering empathy-driven, high-quality customer service.
  • Strong decision-making and case planning skills, including setting and reviewing reserves and developing case strategies.
  • Ability to work collaboratively with internal teams and external partners (brokers, insurers, legal vendors, regulators).
  • High attention to detail and commitment to compliance, quality assurance and governance.
  • Resilience and the ability to manage competing priorities and complex caseloads.
Benefits
  • 5 weeks of annual leave for permanent staff, 15 days personal/carer's leave, plus Family Care (parental leave).
  • Hybrid working arrangement – 3 days in the office and 2 days work-from-home per week for full-time employees.
  • Wellbeing programs, AUD$500 wellbeing payment per year, and a AUD$295 starter e‑voucher for home setup (hybrid).
  • Award-winning training programs and development opportunities.
  • Global, diverse and inclusive teams; opportunities for mobility across 200+ countries.
  • Green Star rated offices; environmental initiatives and other benefits through Shine portal.
  • Tree planted for every new employee and recognition through employer awards (WGEA, Family Inclusive Workplace, etc.).
Equal opportunity

Zurich is an equal opportunity employer. We are committed to a fair and accessible recruitment process for all candidates. If you require any special accommodations to participate, please let us know when you apply.

Application

To apply, please submit your resume and cover letter. This role is located in Western Australia.


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