Workers Compensation Claims Advisor

Company description:

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Job description:

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

We're looking for an experienced Claims Advisor to join our Workers' Compensation team. In this role, you'll manage a portfolio of complex workers' compensation claims from inception to settlement, working closely with injured workers, employers, brokers, legal vendors and regulators to deliver timely, cost‑effective and sustainable return‑to‑work outcomes. You'll set and review reserves, develop case strategies and evaluations, escalate issues when needed, and ensure all claims activities meet Zurich and WorkCover governance, legislative and quality assurance requirements. You'll also lead engagement with legal partners, represent Zurich at resolution meetings, and contribute to continuous improvement and strategic priorities across the team.

Location & Flexibility:

This role will initially be based in our West Perth office. Please note, our office will relocate to the Perth CBD from November 2025. Enjoy the benefits of hybrid working—with a mix of in-office and work-from-home flexibility.

Important to your success - let's grow together

• Proven experience in Workers' Compensation claims, with strong technical claims handling and injury management skills.
• Sound knowledge of Western Australia Workers' Compensation legislation and experience working within statutory schemes.
• Excellent verbal and written communication, negotiation and stakeholder management skills.
• Experience supporting vulnerable customers, delivering empathy-driven, high-quality customer service.
• Strong decision-making and case planning skills, including setting and reviewing reserves and developing case strategies.
• Ability to work collaboratively with internal teams and external partners (brokers, insurers, legal vendors, regulators).
• High attention to detail and commitment to compliance, quality assurance and governance.
• Resilience and the ability to manage competing priorities and complex caseloads.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure