Account Manager, Translations

Account Manager, Translations & CommunicationsAccount Manager, Translations & Communications

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Founder & CEO | Ethnolink – Australia's largest multicultural communications agency | Translation services in 150+ languages | Trusted by government…

Join us on our mission to connect Australia through language

Are you eager to leave a lasting, positive impact on Australia's diverse multicultural communities by combining your passion for relationship building with your skills in account management?

Do you enjoy nurturing meaningful client relationships and creating bespoke translation and communications solutions that resonate with culturally diverse audiences? Ethnolink — Australia's largest multicultural communications agency — is inviting you to become part of our growing team as an Account Manager, Translations & Communications.

Important Information about the Role

• We welcome applications from candidates with varying levels of experience — from fresh graduates or early-career professionals to those with 3–5 years of experience in Account Management or Sales within the translations or communications industry.
• As an Account Manager, your core mission is to achieve individual and team sales targets.

In your role as an Account Manager at Ethnolink, you will be at the forefront of connecting our clients with the multicultural communities they serve. Every interaction is an opportunity to develop innovative communication strategies and ensure government and not-for-profit organisations engage effectively with Australia's diverse populations.

Your work will go far beyond hitting targets — it's about shaping culturally relevant solutions and building lasting connections with key clients. You'll manage existing relationships while creating new business opportunities, ensuring Ethnolink continues to thrive as Australia's leading multicultural communications agency.

About Ethnolink

Founded in 2011, Ethnolink is Australia's leading multicultural communications agency, specialising in the delivery of high-quality translations and communications for government and not-for-profit organisations. We are on a mission – to connect the world through language.

Position Overview

The Account Manager, Translations & Communications role plays a vital role in providing strategic advisory services and creating bespoke solutions for our clients.

As an Account Manager, your core mission is to achieve individual and team sales targets. The Account Manager, Translations & Communications role sits within our Account Management team and is open to applicants at various career stages — from recent graduates or Account Coordinators ready to take the next step, through to experienced Account Managers with up to 3–5 years in a similar role.

This role involves understanding client needs, crafting sales proposals, and establishing new business relationships, while also nurturing existing ones. Account Managers assist with tender and RFQ responses, conduct client meetings across various platforms, and oversee the smooth handover of projects to our Production team. This role requires meticulous data entry into our operational and finance systems, producing high-quality reports for management.

As champions of continuous learning, our Account Managers keep abreast of industry trends and actively participate in professional development. They also share knowledge with peers and provide essential support to Account Coordinators. This role is perfect for an enthusiastic professional dedicated to enhancing client relationships and driving growth.

Responsibilities

• Provide high-quality translation advisory services and develop tailored translation-based solutions to drive revenue growth amongst prospective and existing clients.
• Identify clients' requirements and project scope, accurately estimating project costs and timelines.
• Develop comprehensive sales proposals and quotes, and diligently follow up on these proposals for conversion to sales.
• Ensure clear and detailed hand-over of closed sales to the Production team, including all necessary information for efficient and successful project completion.
• Grow company revenue through establishing new business relationships, while expanding opportunities with existing clients.
• Identify and reach out to prospects via LinkedIn, email, and phone, cultivating a robust and diverse client base.
• Assist in the development of competitive and compelling responses to tender and RFQ opportunities.
• Conduct video conference meetings, phone appointments, and face-to-face meetings with clients as required.
• Develop and maintain strong business relationships with assigned clients, ensuring that their experience with the company is world-class.
• Enter lead and sales data accurately and promptly into operational and finance systems for tracking and analysis.
• Produce high-quality reports for management and the team, documenting sales progress, client feedback, and market trends.
• Stay up-to-date with the latest industry trends and competitor offerings, applying this knowledge to improve sales strategies and client services.
• Participate in ongoing professional development activities to enhance skills and stay current with industry changes and advancements.
• Share knowledge, expertise, and best practices with other Account Managers, while providing ongoing training, coaching, and support to Account Coordinators.
• Any reasonable task as requested by your Manager or the business.

Desired Skills & Qualifications

Note: If you don't meet every single criterion on this list, don't let that hold you back from applying. We're on the lookout for a dedicated and enthusiastic individual who brings a positive mindset and a willingness to learn and collaborate.

• Prior experience in Account Management or Sales, ideally in the translations or communications industry, is valued, but not essential. Whether you're at the beginning of your career or already have a few years of experience under your belt, we're looking for someone who's eager to learn, grow, and build strong client relationships.
• Tertiary qualification in Translation and/or Interpreting.
• Helpful, enthusiastic and eager attitude.
• Willingness to travel and visit clients onsite in your capital city.
• An understanding, appreciation and passion for cultural diversity.
• An ability to learn and grow quickly.
• Ideally, the ability to speak a language other than English.
• Alignment with Ethnolink's core values.

How to apply

• Apply through LinkedIn
• Ethnolink values and embraces differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. People from unique or diverse backgrounds are encouraged to apply for this position. Please advise if you require specific support to apply and we will work with you to identify the best way forward.

Additional information about the role

• This position is for Melbourne-based professionals only.
• We offer a hybrid working environment (with a minimum of 3 days in the office) but you must be based in Melbourne.
• Overseas and interstate-based candidates will not be considered.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesTranslation and Localization

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