Health Services Concierge

Overview

Aboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in Australia

A strong sense of community & inclusion

A career that makes a difference

At Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.

Kambu Health stands as a proud community-controlled, not-for-profit organisation that has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973. Established in response to the urgent need for equitable, accessible, and culturally safe healthcare services. Over the decades, we have evolved into a trusted provider of health and community services while remaining deeply connected to the cultural values, traditions, and aspirations of the community we serve. Today, Kambu Health employs over 100 dedicated staff, offering a comprehensive range of integrated services, including primary, allied and specialist health services, early childhood education and family support programs, across multiple clinics and community centres.

Our work is firmly rooted in our commitment to promoting cultural authority, enhancing community wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples. If you are interest in creating pathways for families to access the health, social, and educational services in a seamless, holistic manner that honours their cultural heritage and strengthens future generations, then Kambu Health is for you.

About the role

This is anIdentified Position, meaning it is open only to Aboriginal and/or Torres Strait Islander applicants under Section 25 of the Anti-Discrimination Act 1991.

$55,000 - $60,000 plus 12% superannuation and leave loading

Initial 12-month, fixed-term position

Full-time, 38 hours

Clinic open, Monday – Saturday 7:00am – 7:00pm

Three (3) positions available

The Health Services Concierge provides personalised support to assist clients and guests with their requests, helping to enhance their overall experience. Key responsibilities include offering directions, arranging transport, assisting with locating facilities, and ensuring their time with us is as comfortable and stress-free as possible.

About the successful applicant

To be successful in this role, you will:

Selection Criteria

• Greeting clients and guests, providing information about the establishment, and assisting with appointment bookings.
• Coordinating transportation, scheduling appointments, and organising activities or referrals upon request.
• Performing general tasks such as delivering mail and photocopying documents.
• Supporting clients and guests by resolving issues and responding to inquiries to ensure their needs are met.
• Providing accurate directions and relevant local information as required.
• Managing administrative duties, handling messages, and maintaining up-to-date knowledge of local services and resources.
• Demonstrated strong verbal and written communication skills to engage effectively with clients and colleagues.
• A professional, friendly, and attentive approach to delivering high-quality customer experiences.
• Proven ability to research, resolve issues, and identify effective solutions promptly and efficiently.
• Strong organisational skills and attention to detail to manage multiple tasks and client requests simultaneously.
• A comprehensive understanding of the Ipswich and West Moreton region, including awareness and respect for First Nations peoples and cultures.

Mandatory Requirements

• Current Working with Children Check – Blue Card

What We Offer

• Annual Leave Loading of 17.5%
• Four (4) weeks annual leave
• Annual Christmas closure for all Kambu Health employees, with an additional two (2) gifted annual leave days
• Non-Taxable Fringe Benefits salary packaging options amounting to $15,900 per annum
• Uniform Provided
• Paid Mandatory Training, Disclosure Training, CPR and First Aid
• Access to the Employee Assistance Program (EAP)
• Opportunities for both internal and external career growth, including professional development and networking events
• Opportunities to attend community and staff events throughout the year

You should provide a resume and a cover letter (no more than 2 pages) addressing the selection criteria listed within the position description in your application. Please apply online, applications will not be accepted if sent to the contact listed.

Kambu Health embraces equal employment opportunities and we encourage Aboriginal and Torres Strait Islander people to apply.

Find out more about working at Kambu Health at www.kambuhealth.com.au

Kambu Health is an equal opportunity employer committed to diversity

Your application questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current Working With Children (WWC) Check?
• Do you have experience working with Aboriginal or Torres Strait Island communities?
• Are you available to work on a rotating roster?

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