Health Administration Officer

Overview

Aboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in Australia

A strong sense of community & inclusion

A career that makes a difference

At Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.

Kambu Health stands as a proud community-controlled, not-for-profit organisation that has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973. Established in response to the urgent need for equitable, accessible, and culturally safe healthcare services. Over the decades, we have evolved into a trusted provider of health and community services while remaining deeply connected to the cultural values, traditions, and aspirations of the community we serve. Today, Kambu Health employs over 100 dedicated staff, offering a comprehensive range of integrated services, including primary, allied and specialist health services, early childhood education and family support programs, across multiple clinics and community centres.

Our work is firmly rooted in our commitment to promoting cultural authority, enhancing community wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples. If you are interest in creating pathways for families to access the health, social, and educational services in a seamless, holistic manner that honours their cultural heritage and strengthens future generations, then Kambu Health is for you.

About the role

$85,000 per annum, plus 12% superannuation and leave loading

Initial 12-month, fixed-term position.

Full-time, 38 hours

Clinic open, Monday – Saturday 7:00am – 7:00pm

Reporting to the Health Clinic Manager, the Health Administration Officer (HAO) plays a vital role in supporting the smooth and efficient running of healthcare services. HAOs are responsible for a range of administrative tasks that ensure patients, staff, and services are well-supported.

About the successful applicant

To be successful in this role, you will:

Selection Criteria

• Schedule appointments, manage waiting lists, coordinate patient admissions and discharges, and process referrals efficiently.
• Perform a range of administrative tasks, including typing, filing, scanning, photocopying, and managing incoming and outgoing mail.
• Accurately maintain patient demographics, medical information, and health fund details within clinical computer systems.
• Monitor and order non-clinical supplies, maintain adequate stationery stock, and support the smooth day-to-day running of the office.
• Serve as a key point of contact for patients, families, visitors, and staff—responding to inquiries with professionalism, care, and a patient-first mindset.
• Manage phone calls and emails, prepare agendas and take minutes for meetings, and distribute internal and external correspondence.
• Work across a variety of healthcare environments, including public and private hospitals, general practices, specialist clinics, allied health services, aged care facilities, and community health settings.
• Demonstrate clear, professional verbal and written communication to engage effectively with patients, colleagues, and healthcare professionals.
• Manage a busy workload, meet deadlines, and prioritise tasks in a fast-paced healthcare environment.
• Confidently use clinical systems (e.g. EMR, Medicare billing tools), office software, and data entry applications.
• Show a warm, patient-centred approach with empathy, patience, and a commitment to providing a positive experience.
• Maintain a high level of accuracy in all data entry, record-keeping, and administrative documentation.
• Work collaboratively as part of a multidisciplinary healthcare team.

Mandatory requirements

• Current Working with Children Check – Blue Card
• 5+ years' experience in similar role

What we offer

• At Kambu Health we recognise that we operate in a diverse community and welcome and encourage applications from all ethnicity group, ages, genders, LGBTQIA+ community, veterans, and people with a disability.
• Annual Leave Loading of 17.5%
• Four (4) week annual leave
• Annual Christmas closure for all Kambu Health employees, with an additional two (2) gifted annual leave days
• Non-Taxable Fringe Benefits salary packaging options amounting to $15,900 per annum
• Uniform Provided
• Paid Mandatory Training, Disclosure Training, CPR and First Aid
• Access to the Employee Assistance Program (EAP)
• Opportunities for both internal and external career growth, including professional development and networking events
• Opportunities to attend community and staff events throughout the year

You should provide a resume and a cover letter (no more than 2 pages) addressing the selection criteria listed within the position description in your application. Please apply online, applications will not be accepted if sent to the contact listed.

Kambu Health embraces equal employment opportunities and we encourage Aboriginal and Torres Strait Islander people to apply.

Kambu Health is an equal opportunity employer committed to diversity

Find out more

Find out more about working at Kambu Health at www.kambuhealth.com.au

What can I earn as an Administration Officer

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