Student Support Officer

Southern Cross Education Institute (SCEI) and Southern Cross Education Institute - Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as an education provider of repute. In line with our vision to serve the health, community and education sectors as a leading private provider, the colleges primarily deliver programs in Community Services, Early Childhood, Nursing, Aged Care and Pathology, with a value emphasis on producing job ready graduates. We are proud to announce that so far we have had more than 20,000 graduates most of whom have been placed into the careers of their choice as nurses, educators or community workers in hospitals, aged care facilities, community or childcare centres across Australia.

We are accredited with programs from Certificate III level, right up to Master's degrees with clear pathways for our students and a strong network into work placements. We deliver our programs from our campuses in Victoria and South Australia and soon plan to expand into Queensland. The success achieved so far is merely the foundation for future growth. Our outstanding team is paramount to the success of the organisation and looking for someone of matching calibre in talent and attitude.

We are currently seeking an energetic and proactive individual who thrives in a busy and dynamic environment.You will get the opportunity to work as part of a friendly and supportive team who will foster your growth and develop your career whilst providing exceptional support to our students.

The position is a full-time, permanent role for five days per week, from Monday to Friday in our North Melbourne Office.

Responsibilities - Student Services/ Support Officer

• Follow-up on students who require academic support and engage them in an intervention plan where required.
• Offer support and advice on a range of academic and personal issues the student may be experiencing.
• Issue warning letters according to SCEI-HE's policies and procedures.
• Prepare for and conduct student feedback and orientation sessions.
• Liaise with management and training staff to resolve student issues and other concerns. Coordinate and facilitate counselling services for students.
• Manage Student enquiries of academic and non-academic nature.
• Save and file student documents and records to dedicated locations.

We are seeking candidates with:

• The ability to work independently, a willingness and capacity to take initiative and provide pastoral careand guidance to students
• Education sector experience
• Awareness of confidentiality requirements
• Ability to work in a multi-cultural environment
• Ability to prioritise tasks and meet deadlines

SCEI-HE provides equal opportunity in employment to all suitably able people, without discrimination or harassment based on a personal characteristic, protected under the Equal Opportunity Act.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. Southern Cross Education Institute - Higher Education is continually working towards increasing Aboriginal and Torres Strait Islander workforce representation. We aim to attract, recruit, and retain Indigenous staff in various roles in our businesses.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time
• IndustriesEducation Administration Programs

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