Student Support Officer

3 weeks ago

Melbourne, Victoria, Australia Southern Cross Education Institute Higher Education Full time

Southern Cross Education Institute (SCEI) and Southern Cross Education Institute - Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as an education provider of repute. In line with our vision to serve the health, community and education sectors as a leading private provider, the colleges primarily deliver programs in Community Services, Early Childhood, Nursing, Aged Care and Pathology, with a value emphasis on producing job ready graduates. We are proud to announce that so far we have had more than 20,000 graduates most of whom have been placed into the careers of their choice as nurses, educators or community workers in hospitals, aged care facilities, community or childcare centres across Australia.

We are accredited with programs from Certificate III level, right up to Master's degrees with clear pathways for our students and a strong network into work placements. We deliver our programs from our campuses in Victoria and South Australia and soon plan to expand into Queensland. The success achieved so far is merely the foundation for future growth. Our outstanding team is paramount to the success of the organisation and looking for someone of matching calibre in talent and attitude.

We are currently seeking an energetic and proactive individual who thrives in a busy and dynamic environment.You will get the opportunity to work as part of a friendly and supportive team who will foster your growth and develop your career whilst providing exceptional support to our students.

The position is a full-time, permanent role for five days per week, from Monday to Friday in our North Melbourne Office.

Responsibilities - Student Services/ Support Officer

  • Follow-up on students who require academic support and engage them in an intervention plan where required.
  • Offer support and advice on a range of academic and personal issues the student may be experiencing.
  • Issue warning letters according to SCEI-HE's policies and procedures.
  • Prepare for and conduct student feedback and orientation sessions.
  • Liaise with management and training staff to resolve student issues and other concerns. Coordinate and facilitate counselling services for students.
  • Manage Student enquiries of academic and non-academic nature.
  • Save and file student documents and records to dedicated locations.

We are seeking candidates with:

  • The ability to work independently, a willingness and capacity to take initiative and provide pastoral careand guidance to students
  • Education sector experience
  • Awareness of confidentiality requirements
  • Ability to work in a multi-cultural environment
  • Ability to prioritise tasks and meet deadlines

SCEI-HE provides equal opportunity in employment to all suitably able people, without discrimination or harassment based on a personal characteristic, protected under the Equal Opportunity Act.

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. Southern Cross Education Institute - Higher Education is continually working towards increasing Aboriginal and Torres Strait Islander workforce representation. We aim to attract, recruit, and retain Indigenous staff in various roles in our businesses.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesEducation Administration Programs

Referrals increase your chances of interviewing at Southern Cross Education Institute Higher Education by 2x

Sign in to set job alerts for "Support Officer" roles.

Melbourne, Victoria, Australia 5 days ago

Administration Support Officer - Continuing Education

Melbourne, Victoria, Australia 6 days ago

Customer Service Support Staff - Melbourne

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Information and Support Services Officer

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 5 days ago

Broadmeadows, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 3 days ago

St Kilda, Victoria, Australia 2 months ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 weeks ago

Project Officer, Office of the Executive Director

Melbourne, Victoria, Australia 1 week ago

Customer Service Technical Support Officer

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Customer Service Support Staff - Melbourne

Melbourne, Victoria, Australia 19 hours ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia A$120,000.00-A$150,000.00 6 days ago

Melbourne, Victoria, Australia A$50,000.00-A$54,000.00 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Student Support Officer

    3 weeks ago

    Melbourne, Victoria, Australia Southern Cross Education Institute Higher Education Full time

    Southern Cross Education Institute (SCEI) and Southern Cross Education Institute - Higher Education (SCEI-HE) have delivered nationally recognised vocational and tertiary qualifications across Australia since 2007 (SCEI-HE since 2018), to both local and international students. Since the organisation's inception, it has established itself as an education...

  • Student Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $60,416 - $65,237

    Job OverviewThe Academic Administration Department is a key support function at our institution, responsible for delivering essential services across the student lifecycle. This department comprises various units, ensuring that every aspect of student administration is efficient, accurate and aligned with institutional policies and regulatory...

  • Student Support Officer

    1 week ago

    Melbourne, Victoria, Australia Tascollege Full time

    We are currently hiring Student Support Officer to join our Melbourne Campus team and Hobart Campus team.**Key Responsibilities**- First point of contact for students, staff, and external stakeholders, front counter responsibility- Assist with the organisation of student events, graduation, and orientation programs- Provide administrative and student support...

  • Student Support Officer

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Student Support Officer (Access, Inclusion and Success)Job No . : Location : ClaytonEmployment Type : CasualDuration : 12 week appointmentRemuneration : $54.39 per hour, HEW Level 05 Casual loaded rateAmplify your impact at a world top 50 UniversityJoin our inclusive, collaborative communityBe surrounded by extraordinary ideas - and the people who discover...

  • Student Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Swinburne University Of Technology Full time

    Are you passionate about enhancing student success and creating a supportive educational environment? Swinburne College, a joint venture between Swinburne University of Technology and UP Education, is searching for a dedicated Student Support Officer to help students achieve their academic and personal goals.At Swinburne College, we deliver foundation and...

  • Student Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSupport Full time $50,000 - $70,000

    Student Support RoleThis position is responsible for providing support to students in accessing their personal learning plans.The role involves assisting students with scheduled duties and participating in school activities, implementing behaviour management procedures, attending meetings and professional development sessions, and providing additional...

  • Student Services Administrator

    5 days ago

    Melbourne, Victoria, Australia Hays | Office Support Full time $60,000 - $90,000 per year

    Your new companyJoin a prestigious corporate organisation located in the heart of Melbourne's CBD and an equally leafy Hawthorn location. This organisation is known for its dynamic workplace culture, professional way of operation and commitment to delivering high-quality services across its operations. This is a fantastic opportunity to be the welcoming face...

  • Student Support Officers

    2 weeks ago

    Melbourne, Victoria, Australia St Catherine Of Siena School Full time

    Home- Job Info- Education Support Employee**Role Description/Criteria**The SSOs role involves working as part of a team with other SSO's, the Learning Diversity Leader and classroom teachers to provide support for students with diverse needs.The successful applicant will support student learning under the direction of a teacher with individual and small...

  • Koorie Student Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Chisholm Institute Full time

    The role is a first point of contact for Koorie students and provides generalist support throughout the students' journey. The incumbent is a key and active participant of the Student Support and Engagement team and provides support as part of a multi-disciplinary team.As a Koorie Student Support Officer, your key responsibilities include:- Actively support...

  • Student Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $90,000

    Job Title: Student Support SpecialistAbout the Role:Provide high-level administration and customer service to students, parents, and staff.Communicate effectively with a range of people across the school community.Work collaboratively and adapt to new, diverse, and challenging circumstances.Utilize Microsoft office suite, Cases21 and Compass to manage tasks...