Application Support Officer – ICT Ops North

3 weeks ago


Newcastle, New South Wales, Australia NSW Health Full time

Job Opportunity

An exciting opportunity exists to join our high-performing Clinical IT Operations Team. We are recruiting a temporary full-time Application Support Officer (ICT North).

The successful candidate will primarily work out of either Royal North Shore Hospital or John Hunter Hospital, but flexible working arrangements are available.

We operate more than 60 laboratories and around 200 collection centres across NSW, conducting over 60 million tests per annum.

About the Role

This role will involve managing the core build for Pathology within the Laboratory Information System (LIS).

You will identify and resolve policy and process implications due to LIS implementation/changes across multiple areas, including Requisition Data Entry and Pre-Analytical processing.

You will also support managers responsible for Requisition Data Entry and Pre-Analytical processing to maximize workflow efficiencies.

About You

  • You have experience in a pathology end-user department and/or a solid understanding of diagnostic laboratory processes and workflows related to Core build, Pre-Analytical workflow, and billing.
  • You can analyze, investigate, and resolve issues with internal and external stakeholders.
  • You have strong interpersonal skills with good oral and written communication, capable of assisting stakeholders via phone, email, and screensharing.
  • You can analyze and present data using MS Excel.
  • You are capable of working both independently and in a team.
  • You have effective planning and time management skills, with experience in delivering project milestones.
  • You can manage multiple complex issues while maintaining quality.


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