Application Support Officer – ICT Ops North

4 weeks ago

Newcastle, New South Wales, Australia NSW Health Pathology Full time
Employment Details

Employment Type: Temporary Full Time up to June 2026 with potential for ongoing employment.

Position Classification: Health Manager Level 1

Remuneration: $84,436.00 - $112,331.00 per annum plus superannuation.

Hours Per Week: 38

Requisition ID: REQ568995

Location: Royal North Shore Hospital or John Hunter Hospital

Application Close: 12th May 2025 - 11:59pm

About The Opportunity

An exciting opportunity exists to join our high performing Clinical IT Operations Team We are recruiting a temporary full-time Application Support Officer (ICT North). The successful candidate will primarily work out of either Royal North Shore Hospital or John Hunter Hospital; however, we offer flexible working arrangements, including up to two days per week working from home.

Our network operates more than 60 laboratories and around 200 collection centres across NSW, conducting over 60 million tests per annum. Our pathologists are supported by scientists, technicians, and support staff who ensure quick and accurate assessment of samples, enabling clinical teams to make the best treatment decisions. We encourage staff involvement in research and innovation to create safer, healthier communities. Our Forensic & Analytical Science Service provides independent analysis to the NSW criminal and coronial justice system.

Being part of NSW Health Pathology means contributing to better health and justice systems daily.

What We Can Offer You
  • Accrued Days Off in addition to Annual Leave
  • Generous salary packaging options and fringe benefits
  • Corporate wellbeing programs, including the Fitness Passport
  • Learning and development opportunities, including in-house training with RTO My Health Learning
What You'll Be Doing
  • Managing the core build for Pathology within the Laboratory Information System (LIS).
  • Identifying and resolving policy and process implications from LIS implementation/changes across multiple areas, including Requisition Data Entry and Pre-Analytical processing.
  • Supporting Managers responsible for Requisition Data Entry and Pre-Analytical processing to maximize workflow efficiencies.
  • Managing record issues such as billing and patient encounters.
How to Apply

If interested in joining Australia's largest public pathology service, please address the following questions in your application:

  • Experience in a pathology end-user department or understanding of diagnostic laboratory workflows related to Core build, Pre-Analytical workflow, and billing.
  • Ability to analyze, investigate, and resolve issues with stakeholders and customers.
  • Strong interpersonal skills with good communication, including issue resolution via phone, email, and screensharing.
  • Proficiency in analyzing and presenting data using MS Excel.
  • Ability to work independently and in a team.
  • Effective planning and prioritization skills, with experience meeting project milestones.
  • Experience managing multiple complex issues while maintaining quality.
Additional Information

For more details, click here for the Position Description or learn about applying for this position. For queries, contact Fiona Millard-Hennessy at Fiona.MillardHennessy@health.nsw.gov.au.

Note: The preferred candidate may need to undergo a functional assessment prior to appointment. A talent pool may be created for future vacancies. NSW Health Pathology is committed to diversity and inclusion, welcoming applicants from all backgrounds.

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