Customer Experience Agent

3 weeks ago

Melbourne, Victoria, Australia St John Ambulance Australia (National Office) Full time
Overview

Join to apply for the Customer Experience Agent role at St John Ambulance Australia (National Office).

St John Ambulance Victoria are seeking an experienced Customer Experience Agent who will be the first point of contact for our customers, clients and students. The Customer Experience Agents report into the Customer Experience Manager, fielding queries regarding inbound sales, first aid training bookings, certificates for students, among the many varied calls you will take each day. Your main goal will be to maximise conversion rates and enhance customer satisfaction as part of a vibrant team working together. This role is based at our Notting Hill headquarters.

Responsibilities
  • Be the first point of contact for customers, clients and students
  • Handle queries regarding inbound sales, training bookings, certificates for students and other inquiries
  • Assist in maximizing conversion rates and enhancing customer satisfaction as part of a team
Qualifications / Ideal Candidate
  • Experience in a call centre or phone-based sales environment with both inbound and outbound calls
  • Strong customer service and engagement skills
  • Excellent organisational and multitasking abilities
  • High level of accuracy and attention to detail
  • Excellent written and verbal communication skills with a friendly phone manner
  • Experience achieving team KPIs and sales targets
  • Experience using SAP and/or Salesforce
  • Ability to work as part of a team with a customer focus
About St John Ambulance Victoria

St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value diversity of thought and welcome applications from candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander communities, LGBTQIA+ individuals and candidates with a disability.

Employee Benefits
  • Focus on work-life balance including flexible working arrangements
  • Salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
  • Supportive team environment in modern offices
  • Training and professional development opportunities
  • Discounted Private Health Insurance
How to apply

If you are looking to join an organisation that makes a difference, apply today. To be considered for this role, please follow the link and submit your current resume. If you require adjustments to the recruitment process or need an alternative format for application materials, please contact us. Enquiries can be directed to Amanda Harris, Talent Acquisition Specialist, careers@stjohnvic.com.au.

All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical. St John Ambulance Victoria is committed to putting the safety and wellbeing of children first; a current and valid Working With Children Check is a mandatory condition of employment.


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