Customer Experience Agent

3 weeks ago

Melbourne, Victoria, Australia St John Ambulance Australia (National Office) Full time
Overview

Join to apply for the Customer Experience Agent role at St John Ambulance Australia (National Office).

St John Ambulance Victoria are seeking an experienced Customer Experience Agent who will be the first point of contact for our customers, clients and students. The Customer Experience Agents report into the Customer Experience Manager, fielding queries regarding inbound sales, first aid training bookings, certificates for students, among the many varied calls you will take each day. Your main goal will be to maximise conversion rates and enhance customer satisfaction as part of a vibrant team working together. This role is based at our Notting Hill headquarters.

Responsibilities
  • Be the first point of contact for customers, clients and students
  • Handle queries regarding inbound sales, training bookings, certificates for students and other inquiries
  • Assist in maximizing conversion rates and enhancing customer satisfaction as part of a team
Qualifications / Ideal Candidate
  • Experience in a call centre or phone-based sales environment with both inbound and outbound calls
  • Strong customer service and engagement skills
  • Excellent organisational and multitasking abilities
  • High level of accuracy and attention to detail
  • Excellent written and verbal communication skills with a friendly phone manner
  • Experience achieving team KPIs and sales targets
  • Experience using SAP and/or Salesforce
  • Ability to work as part of a team with a customer focus
About St John Ambulance Victoria

St John Ambulance (Vic) has been saving lives and delivering care and compassion throughout Victoria for 140 years. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We value diversity of thought and welcome applications from candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander communities, LGBTQIA+ individuals and candidates with a disability.

Employee Benefits
  • Focus on work-life balance including flexible working arrangements
  • Salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
  • Supportive team environment in modern offices
  • Training and professional development opportunities
  • Discounted Private Health Insurance
How to apply

If you are looking to join an organisation that makes a difference, apply today. To be considered for this role, please follow the link and submit your current resume. If you require adjustments to the recruitment process or need an alternative format for application materials, please contact us. Enquiries can be directed to Amanda Harris, Talent Acquisition Specialist,

All offers of employment are subject to satisfactory reference checks, police checks and other probity checks including for some positions a pre-employment medical. St John Ambulance Victoria is committed to putting the safety and wellbeing of children first; a current and valid Working With Children Check is a mandatory condition of employment.


#J-18808-Ljbffr

  • Customer Experience Agent

    3 weeks ago

    Melbourne, Victoria, Australia St John Ambulance Australia (National Office) Full time

    OverviewJoin to apply for the Customer Experience Agent role at St John Ambulance Australia (National Office).St John Ambulance Victoria are seeking an experienced Customer Experience Agent who will be the first point of contact for our customers, clients and students. The Customer Experience Agents report into the Customer Experience Manager, fielding...

  • Agent Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia ONE Sotheby's International Realty Full time

    ONE Sotheby's International Realty is the premier source for luxury real estate along Florida's East Coast, with 30 offices spanning from Miami and Key Biscayne to Vero Beach and Jacksonville. For more than 250 years, the Sotheby's name has exemplified the promise of a life well lived, and ONE Sotheby's International Realty's direct affiliation with...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time

    OverviewCustomer Experience (After Sales) Consultant – Office based (Oakleigh, VIC). This is a fully office-based role with a 3-month contract, potentially extending or transitioning to permanent, and standard weekday hours.LocationOakleigh, VIC – office-based, onsiteEmployment Type3-month contract with potential to extend or transition to...

  • Customer Experience

    3 weeks ago

    Melbourne, Victoria, Australia Drake International - Australia Full time

    OverviewCustomer Experience (After Sales) Consultant – Office based (Oakleigh, VIC). This is a fully office-based role with a 3-month contract, potentially extending or transitioning to permanent, and standard weekday hours.LocationOakleigh, VIC – office-based, onsiteEmployment Type3-month contract with potential to extend or transition to...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Coles Supermarkets Full time

    It takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Luxury Escapes Full time

    Company DescriptionLuxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hassett People Solutions Full time

    Rapidly-growing scale up organisation- Inner Eastern Suburbs Location with flexible working arrangements- $60-70k + superannuation (dependant on experience)**ABOUT OUR CLIENT AND THE ROLE**Our client is a PE-backed tech product company that's revolutionising its industry through its exciting products and services, powered by AI. As the business is rapidly...

  • Guest Experience Agent

    1 week ago

    Melbourne, Victoria, Australia Ennismore Full time $45,000 - $60,000 per year

    Company DescriptionHyde Melbourne Place is not your typical hotel - it's a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.Located in the heart of Melbourne's CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection -...

  • Customer Support Agent

    1 week ago

    Melbourne, Victoria, Australia Fastmail Full time

    We're looking for a **Customer Support Agent** to join the Fastmail team in our Melbourne office.This position is for someone who will work **Thursday through Monday, 7:00 a.m. to 3:00 p.m.** (Tuesday/Wednesday off).You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail. Like...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Probe Cx Part time

    **About the role**We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with...