Customer Service Officer

1 week ago

Sydney, New South Wales, Australia Careers at Council Full time
Overview

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. The role is based in Bankstown and involves servicing residents, local businesses and other community members in a fast-paced and sometimes challenging environment, with a strong focus on customer satisfaction and timely action of requests.

Duties
  • Provide accurate information and resolve customer enquiries and issues on the full range of Council's services, through personal attention or referral to specialist staff as necessary.
  • Serve as the first point of contact for customer enquiries, transactions and action requests, ensuring service standards and performance objectives are achieved.
  • Deal effectively with an extensive range of enquiry subjects in a fast-paced and challenging environment.
  • Register and respond to customer action requests, enquiries and transactions (both Counter and Call Centre) in a professional, accurate and efficient manner.
  • Escalate customer action requests, enquiries and transactions to other corporate or operational areas as appropriate for response.
  • For a full list of duties, review the position description.
You will have
  • Certificate III in Customer Contact or equivalent Customer Service experience
  • Experience in a customer service role in face-to-face and/or call centre environments
  • Experience in managing customer relationships
  • Computer literacy skills

The salary range for this opportunity starts at $71,819 pro rata (Grade D, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.

What's On Offer
  • Temporary Full-Time position (up to 6 months)
  • An attractive remuneration package
  • Accrued Time Off program to support work-life balance
  • Contribute to making a positive impact on the community
  • Professional growth and development opportunities
  • Access to employee Health and Wellbeing Programs

Applications close 15 August 2025. CBCity is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all backgrounds, experiences and abilities, including people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. If you require support with your application and recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au. Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position. Applicants must hold Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

To apply, submit your application via the site with a Resume and a Cover Letter addressing the selection criteria within the position description.

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