Technical Support Engineer
2 weeks ago
Technical Support Engineer (Messaging Protection-MDO) at Microsoft. The role is within the Customer Experience and Success (CE&S) organization, specifically the Customer Service & Support (CSS) team, focusing on delivering customer success by troubleshooting and solving technical issues. The position is flexible with up to 50% remote work.
Responsibilities- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
- Bachelor\'s degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience
- OR equivalent experience
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For example: Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Location and compensation- Location: Victoria, Australia
- Salary: A$75,000.00-A$85,000.00
#J-18808-Ljbffr
-
Technical Support Engineer
4 weeks ago
Melbourne, Victoria, Australia Vida Group International Full timeOur client is seeking a Technical Support Engineer to deliver both remote and onsite technical support across the Asia Pacific region. This role combines engineering expertise, IT support capabilities, and system configuration knowledge, with opportunities for travel and cross-functional collaboration.ResponsibilitiesProvide technical support to internal...
-
Technical Support Engineer
4 weeks ago
Melbourne, Victoria, Australia Vida Group International Full timeOur client is seeking a Technical Support Engineer to deliver both remote and onsite technical support across the Asia Pacific region. This role combines engineering expertise, IT support capabilities, and system configuration knowledge, with opportunities for travel and cross-functional collaboration.ResponsibilitiesProvide technical support to internal...
-
Technical Support Engineer
4 days ago
Melbourne, Victoria, Australia Solax Power Australia Full time $90,000 - $120,000 per yearAbout UsEstablished in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.With over 2,800 employees worldwide, we continue to expand and seek talented...
-
Technical Support Engineer
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeOverview Technical Support Engineer - Skype for Business & Microsoft Teams at Microsoft.Join to apply for the Technical Support Engineer - Skype for Business & Microsoft Teams role at Microsoft.Within the Customer Experience and Success (CE&S) organization, CE&S is responsible for all support services across Microsoft's portfolio of solutions and...
-
Technical Support Engineer
3 weeks ago
Melbourne, Victoria, Australia SAJ Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.ResponsibilitiesProvide phone and...
-
Technical Support Engineer
3 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeOverviewTechnical Support Engineer - Skype for Business & Microsoft Teams at Microsoft. Join to apply for the Technical Support Engineer - Skype for Business & Microsoft Teams role at Microsoft. Within the Customer Experience and Success (CE&S) organization, CE&S is responsible for all support services across Microsoft's portfolio of solutions and products....
-
Technical Support Engineer
4 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeTechnical Support Engineer - SharePoint / CopilotJoin to apply for the Technical Support Engineer - SharePoint / Copilot role at MicrosoftThis role is part of the Customer Experience and Success (CE&S) organization, specifically within the Customer Service & Support (CSS) team, focused on delivering trusted, seamless support experiences leveraging Microsoft...
-
Melbourne, Victoria, Australia myGwork - LGBTQ+ Business Community Full timeTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)Join to apply for the Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role at myGwork - LGBTQ+ Business CommunityTechnical Support Engineer, Amazon Robotics Technical Support (ARTS)1 day ago Be among the first 25 applicantsJoin to apply for the Technical Support...
-
Technical Support Engineer
3 weeks ago
Melbourne, Victoria, Australia Clenergy (Xiamen) Technology Co., Ltd. Full timeOur partners count on us before, during and after the installation.Ready to Power a Greener Future? Join ClenergyAt Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia. As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the...
-
Technical Support Engineer
4 weeks ago
Melbourne, Victoria, Australia Microsoft Full timeOverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
