Assistant Village Manager/Village Manager | Coppabella | 14:7

Join to apply for the Assistant Village Manager/Village Manager | Coppabella | 14:7 role at Civeo Australia

Our largest Village in Coppabella is home to more than 3000 guests. We are currently seeking to add to our Leadership team and are open to candidates at either Village Manager or Assistant Village Manager level. This could be an opportunity to take on leadership of a large remote accommodation village.

Job Description

This role is pivotal in inspiring and developing department teams to deliver safe, consistent, and world-class hospitality services. You will be responsible for ensuring customer and employee satisfaction while achieving EBITDA targets. As an ambassador for the Civeo brand, you will also engage with local communities and contribute to their prosperity. At Civeo, we are committed to safety, respect, integrity, excellence, collaboration, and care, ensuring a supportive and engaging work environment where you can thrive and make a meaningful impact.

What will you be Doing?People Management

• Lead, motivate, and empower staff
• Develop efficient roles, rosters, and staffing structures
• Collaborate on recruitment and retention strategies
• Set and measure objectives and KPIs
• Implement training programs
• Manage disciplinary matters fairly
• Foster a values-based culture and ensure excellent communication
• Promote safety and provide high-standard accommodation for staff

Customer Service

• Deliver excellent services adhering to quality standards
• Implement client agreements
• Seek improvements in products and services
• Continuously improve customer satisfaction and maintain safety

Process Management

• Implement health, safety, quality, and environmental standards
• Maintain relevant accreditations
• Improve processes using business efficiency tools
• Ensure efficient IT system use
• Foster innovation and creativity
• Maintain and protect Village assets
• Develop and manage budgets
• Achieve EBITDA targets
• Provide financial reports and review profit and loss accounts
• Adhere to financial policies and procedures

What's in it for You?

• Career advancement by being charged with responsibility for one of Queensland's largest remote Villages
• Flights, food and accommodation provided
• Access to on-site recreational facilities including gym, hub (pub) and pools
• Access to wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
• Strong operational leadership and support

About You

• Demonstrated relevant work experience in a managerial capacity within large hospitality or facilities management
• Familiarity with ISO, HACCP, and other quality standards
• Relevant tertiary qualifications in a business or hospitality discipline (desirable)
• Strong financial acumen including experience managing significant P&L
• RMLV (Responsible Management of Licensed Venue)
• Advanced First Aid certificate (qualification offered to successful applicants who do not hold this)
• Remote work experience (highly regarded)
• Current Driver's Licence (highly regarded)
• Willingness to undertake medical, background checks and psychometric assessment

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.

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