Coppabella | Guest Services Manager | 14:7
1 week ago
Join to apply for the Coppabella - Guest Services Manager - Full-time role at Civeo Australia
1 day ago Be among the first 25 applicants
Job Overview
This is a high-pressure position involving support and interaction with key clients. You will be responsible for the smooth operation of the Guest Services function in a Village, including customer service, reception, and back of house tasks, such as high volume data processing and group check-ins. A major focus is assisting high profile companies contracted to Civeo to manage their room allocations effectively, optimizing contracts and maximizing revenue. You will also supervise the work of Senior Guest Services Assistants and Guest Services Assistants.
Responsibilities
Primary Duties:
- Manage the Guest Services team, ensuring efficient check-ins, check-outs, reservations, and fostering a culture of service excellence.
- Develop rosters and staffing structures to ensure adequate coverage with appropriate skills.
- Create meaningful objectives and KPIs for team members, aligned with Civeo's goals, and conduct performance appraisals.
- Promote open communication across teams to ensure high standards of service.
- Foster a safety culture through training and supervision in managing workplace risks.
Customer Relations
- Maintain a professional, service-oriented hospitality culture.
- Build strong relationships with clients, understanding their contractual requirements.
- Ensure service levels exceed client expectations and assist in continuous process improvements.
Process Management
- Implement reservation and allocation procedures effectively.
- Monitor room allocations to optimize occupancy and revenue.
- Manage workload and staffing to ensure timely processing of bookings and requests.
- Ensure accurate reporting and perform front desk duties as needed.
Financial Oversight
- Ensure compliance with credit policies and manage receivables.
- Prepare accurate cash reports and facilitate audits.
- Maintain reservation and billing data accuracy.
Qualifications & Experience
- Grade 12 education or equivalent, with proficiency in English and numeracy skills.
- Proficient in Microsoft Office and POS systems.
- Experience with workplace health and safety in hospitality.
- Knowledge of accommodation software (e.g., MICROS, RMS).
About Us
Civeo Australia provides workforce accommodation services, owning and operating thousands of rooms across Australia. We are committed to sustainability, inclusivity, and engaging with Indigenous communities.
Additional Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industries: Food and Beverage, Facilities Services, Hospitality
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