Senior Business Continuity Advisor

Senior Business Continuity Advisor

Clerk Grade: 9/10, $129,464 - $142,665 plus superannuation
Employment Type: Ongoing, Full-time
Sydney/Mckell location with flexible working supported
This role sits within the Strategy Commercial & Risk Division in NSW Telco Authority

About the team
Join a dynamic team driving resilience across the organisation by leading the implementation of risk management and business continuity. As senior business continuity advisor, you will be responsible for implementing and enhancing the business continuity programme to strengthen the organisation's resilience. Your role will focus on improving continuity solutions and mitigating risks and threats to critical activities, ensuring operational continuity in the event of an incident.

Your day-to-day:

• Lead and facilitate the development and maintenance of a business continuity policy, endorsed by the leadership team and aligned with other organisational policies.
• Facilitate and coordinate the development, implementation and maintenance of a business continuity program for the organization, addressing the full business continuity lifecycle and meeting the objectives of the relevant business continuity policies.
• Undertake business impact analysis and risk and threat assessments to identify priority business activities, internal and external dependencies, unacceptable risk exposures, and single points of failure within the organisation's operating environment to support the response to crisis or business continuity incidents.
• Assist with the identification, design, implementation, and maintenance of business continuity solutions, including business continuity plans, response structures, arrangements and resources to support business critical processes.
• Oversee and coordinate activities to validate, maintain and review the effectiveness of business continuity program, including business continuity exercises and tests, plan reviews, audits, and self-assessments.
• Provide training and facilitate information sharing sessions to raise awareness and embed business continuity to support a resilience focused organisational culture where risk management and continuity is embedded in the organisation's ways of working.

To be successful in this role you will demonstrate:

• Proven experience in business continuity planning, disaster recovery and enterprise risk management, ideally within complex or large-scale organisations.
• Strong understanding of risk assessment methodologies, continuity frameworks (e.g. ISO 22301), and incident response planning.
• Excellent stakeholder engagement and communication skills, with the ability to influence and collaborate across all levels of the organisation.
• Project management expertise, with a track record of successfully leading continuity initiatives from design through implementation.
• Analytical mindset and problem-solving skills, with the ability to assess threats and develop practical, scalable continuity solutions.
• Interest in organisational resilience and crisis preparedness, with a proactive approach to identifying and mitigating emerging risks.
• Ability to obtain and maintain a Baseline Security Clearance -to be eligible to apply for this role, you must be an Australian citizen and, as a condition of employment, obtain and maintain an Australian Government security clearance at the level specified for this role.
  

To Apply: please click 'Apply' and follow the steps to submit your application online for consideration.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Katerina Xenos via katerina.xenos@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 6th August 2025 at 9:59am

Careers at Department of Customer Service
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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact katerina.xenos@customerservice.nsw.gov.au or 02 9494 8351.

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