Home Claims Specialist

2 weeks ago

Perth, Western Australia 26RACIA RAC Insurance Pty Limited Full time

time left to apply End Date: August 15, 2025 (10 days left to apply)

job requisition id JR105287

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA ."

Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most.

We offer attractive working hours which is structured as follows:

Week 1 – 7.30am – 3.30pm (West Perth Office based)

Week 2 – 9.00am – 5.00pm (Working from home)

On a daily basis you will be contributing by:

  • Managing an individual caseload of claims through to finalisation
  • Identify potential recovery action as part of effective claims management
  • Review quotes and authorise repair costs
  • Negotiate on settlements for claims
  • Act as a technical referral point for internal teams
  • Provide empathy, understanding whilst handling complex conversations
  • Consistently provide service that exceeds member's expectations

What are we looking for?

  • Exceptional customer service skills and a high attention to detail
  • Excellent communication and strong negotiation skills
  • Ability to gather, collate and present evidence and make informed decisions
  • Ability to clearly communicate complex processes and decisions to our members
  • Results orientated mindset
  • Self-driven and motivated with the ability to work autonomously
  • Experience in claims lodgement and knowledge of end-to-end claims process desirable
  • Previous experience working within the financial services industry desirable

What we can offer you:

  • A workplace culture where our people feel valued, respected and empowered
  • Work in flexible ways that meet work/life commitments and support wellbeing
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.

time left to apply End Date: August 15, 2025 (10 days left to apply)

About Us

RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA.

Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all age s , LGBTQI+ identities , all languages and diverse culture s and background s .

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