Reservations Sales Agent

3 weeks ago

Canberra, ACT, Australia Novotel Hotels Full time

We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra. As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:

  • Providing knowledgeable, friendly, and passionate service to both external and internal guests
  • Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
  • Managing guest bookings in our PMS system (Opera Cloud) with precision and attention to detail
  • Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
  • Staying up to date on all hotel products, services, and special promotions — both on-site and across surrounding properties
  • Ensuring special requests are communicated clearly and followed through across departments
  • Supporting the Sales team by passing along potential leads or opportunities
  • Promoting loyalty through fluency in the Accor Loyalty Programme
Qualifications
  • Previous experience in reservations or customer service, ideally in a hotel environment
  • Confident using computer systems, including Microsoft Office; OPERA Cloud experience is preferred
  • Strong communication skills in spoken and written English
  • A genuine passion for delivering excellent guest service
  • Professional, approachable, and able to build rapport easily — both in person and over the phone
  • Culturally sensitive, comfortable communicating with people from diverse backgrounds
  • Self-motivated, adaptable, and capable of working independently or as part of a team
  • Organised with strong time management and multitasking skills
  • Flexible with work hours, including weekends and holidays
  • Honest, respectful, and aligned with Accor's Heartist values
In Return For Your Commitment, We Offer
  • Enjoy discounted Heartist rates across our global network of properties, food and beverage venues, and wellness centers.
  • Grow and travel with your career globally
  • Continuous learning and investment into your capability, including access to Accor Academy training programs.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality

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