
Reservations Sales Agent
2 days ago
We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra. As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:
- Providing knowledgeable, friendly, and passionate service to both external and internal guests
- Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
- Managing guest bookings in our PMS system (Opera Cloud) with precision and attention to detail
- Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
- Staying up to date on all hotel products, services, and special promotions — both on-site and across surrounding properties
- Ensuring special requests are communicated clearly and followed through across departments
- Supporting the Sales team by passing along potential leads or opportunities
- Promoting loyalty through fluency in the Accor Loyalty Programme
- Previous experience in reservations or customer service, ideally in a hotel environment
- Confident using computer systems, including Microsoft Office; OPERA Cloud experience is preferred
- Strong communication skills in spoken and written English
- A genuine passion for delivering excellent guest service
- Professional, approachable, and able to build rapport easily — both in person and over the phone
- Culturally sensitive, comfortable communicating with people from diverse backgrounds
- Self-motivated, adaptable, and capable of working independently or as part of a team
- Organised with strong time management and multitasking skills
- Flexible with work hours, including weekends and holidays
- Honest, respectful, and aligned with Accor's Heartist values
- Enjoy discounted Heartist rates across our global network of properties, food and beverage venues, and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability, including access to Accor Academy training programs.
- Entry level
- Full-time
- Management and Manufacturing
- Hospitality
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Reservations Sales Agent
3 days ago
Canberra, ACT, Australia Novotel Hotels Full timeWe are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra. As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:Providing knowledgeable, friendly, and passionate service to...
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Reservations Sales Agent
4 weeks ago
Canberra, ACT, Australia Novotel Hotels Full timeCompany DescriptionAt Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.Join us at Accor, where life pulses with passionThe...
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Reservations Agent
4 weeks ago
Canberra, ACT, Australia IHG Hotels & Resorts Full timeReady to join an iconic brand? Crowne Plaza Canberra is looking for an exceptional Reservations Agent to join our great team. As a Reservations Agent, you will be responsible for maintaining accurate and concise records of all reservations, assisting in the day-to-day operations of Reservations Department with inquiries and bookings, liaising with key...
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Group Reservations Agent
3 days ago
Canberra, ACT, Australia Novotel Hotels Full timeJoin to apply for the Group Reservations Agent role at Novotel HotelsJoin to apply for the Group Reservations Agent role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionAt Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can...
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Group Reservations Agent
3 days ago
Canberra, ACT, Australia Novotel Hotels Full timeJoin to apply for the Group Reservations Agent role at Novotel HotelsJoin to apply for the Group Reservations Agent role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.Company DescriptionAt Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can...
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Group Reservations Agent
6 days ago
Canberra, ACT, Australia Novotel Hotels Full timeCompany DescriptionAt Accor, hospitality is a work of heart.We value passion, integrity, and inclusion, creating a workplace where every team member can thrive.With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.Join us at Accor, where life pulses with passionThe...
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Hotel Reservations Associate
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