Hospitality Representative

2 weeks ago

Canberra, ACT, Australia beBeeReservation Full time $85,000 - $105,000
Reservations Agent

About the Role:

This is an exciting opportunity to join our team as a Reservations Agent. As a key member of our reservations department, you will be responsible for maintaining accurate and concise records of all reservations, assisting in the day-to-day operations of the department with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills under the guidance of the Reservations Manager.

Responsibilities:

  • Assist in the efficient operation of the Reservations Department, optimizing hotel occupancy and average rate.
  • Create a positive image in every interaction with internal and external customers.
  • Maintain intimate knowledge of departmental standards and procedures.
  • Handle guest complaints in a timely manner and resolve them to the guest's satisfaction.
  • Maintain accurate reports of booking correspondence.
  • Keep abreast of all modifications to accounting policies and procedures.
  • Interact with department and hotel team members in a professional and positive manner to foster good rapport and promote team spirit.
  • Work effectively with customers and colleagues from different viewpoints, cultures, and countries.
  • Attend and participate in briefings, meetings, and training sessions as scheduled.
  • Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
  • Develop rapport with regular clients and booking agents.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's Degree or Diploma in Hotel Administration, Hotel Management, or equivalent, or 2 years' experience in the Hospitality industry with Front Office/Reservations experience.
  • Knowledge of Opera PMS is preferred.
  • Proficient in the use of Microsoft Office.
  • Proven communication skills across phone, email, and face-to-face style interactions.
  • Problem-solving and organizational abilities.
  • Literate and tech-savvy, with a good grasp of basic maths, computer skills, and strong communication skills.
  • A drive for results and excellent organizational skills to manage tight deadlines, balance, and prioritize long- and short-term goals.
  • Flexibility and adaptability to change.
  • Working rights for Australia.

Benefits:

  • Paid Birthday Leave.
  • Hotel-wide F&B and accommodation discounts across IHG's global network.
  • Structured training and development through IHG Academy.
  • A supportive, diverse team culture where your growth and wellbeing matter.
  • Access to our discount retail platform that makes your pay go further.

About Us:

We are an iconic brand dedicated to welcoming everyone and creating inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are proud to be a part of a global family and look forward to welcoming you to our team.

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