Pre-Sales Engineer Australia

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as Pre-Sales Engineer Australia (m/f/d) on this exciting journey and experience the fascination of Riedel Communications in action.

1. Pre-Sales & Solution Design
   1. Collaborate with Sales teams to gather customer requirements and develop tailored system designs and proposals.
   2. Provide expert consultation to customers, partners, and internal teams on solution design.
2. Technical Documentation & Proposal Management
   1. Create comprehensive technical proposals, system designs, and drawings.
   2. Manage technical responses for RFP/RFI tenders.
3. System Implementation & Support
   1. Oversee configuration, testing, and validation of Riedel and third-party products at customer sites, tradeshows, and events.
   2. Support the Professional Services team and customers throughout implementation, capturing key insights.
   3. Diagnose faults and recommend solutions for technical support cases.
4. Training & Knowledge Sharing
   1. Deliver technical training for internal teams, customers, and partners.
   2. Organize product demonstrations, proof of concepts (PoCs), and solution presentations.
   3. Educate clients and business partners to enhance their technical and sales knowledge.
5. Market Intelligence & Representation
   1. Represent the company at industry events and customer engagements.
   2. Monitor market trends and competitive activities, providing strategic insights.

1. Education: Bachelor's degree in Information Technology, Software/Electrical Engineering, Computer Science, or a related field.
2. Experience: Minimum 3 years of combined experience in sales, sales engineering, or pre-sales, with a proven track record in technical sales.
3. Technical Expertise: Demonstrated success in providing technical solutions in a comparable sales role.
4. Industry Knowledge: In-depth understanding of the Broadcast and Media technology market.
5. Software & Tools: Proficiency in development and CRM tools, particularly Salesforce and Atlassian Jira/Confluence.
6. Audio Standards & Technologies: Strong knowledge of digital audio technologies and industry standards, including AES3, AES67, ST 2110, NMOS, and PTP.
7. Video Standards & Technologies: Expertise in video technologies such as SDI, ST 2110, ST 2022-6, NMOS, and PTP.
8. IP Networking: Solid understanding of IP networking technologies and protocols, including TCP, UDP, IGMP, VLAN, and PTP. Certifications from Cisco or Arista are a plus.
9. Additional Technical Knowledge: Familiarity with fibre optic and RF systems is advantageous.
10. Design Tools: Proficiency in CAD design software such as AutoCAD and Visio.
11. Soft Skills: Excellent communication and presentation skills, with strong proficiency in Microsoft Office 365 and Microsoft Teams.
12. Work Ethic: High attention to detail, strong analytical skills, and a proactive, independent work style while collaborating effectively in a team environment.
13. Mobility: Willingness to travel frequently, both domestically and internationally.
14. Languages: Fluency in English required; additional languages (e.g., German) are an advantage.

1. Life and Work balance: through our flexible working time system including mobile working in a hybrid model.
2. Career booster: with numerous individual development and training opportunities.
3. Diversity: is very important to us, at RIEDEL we focus on an open working atmosphere; inclusion is part of our culture - it is about the people and their personality that matters.

We're contributing to your career development. We'll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity We are looking forward to getting to know you as you are - far away from any pigeonholing.