Service Desk Support Officer

3 weeks ago

KalgoorlieBoulder, Australia Central Regional TAFE Full time
Overview

Permanent appointment

To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).

About the role

The role of the Service Desk Support Officer is to support clients in the use of computer hardware, software and networked peripheral devices across all College campuses. This role is responsible for responding to, and resolving service requests in a timely, efficient customer-focused manner.

To be successful in this role you will ideally have current experience in Information Technology support; with a focus on continuous improvement, interpersonal skills, and a functional knowledge in the areas of IT support, and system management.

To work for the College, you may be required to hold Australian or Australian equivalent qualification(s). If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to: https://migration.wa.gov.au/our-services-support/overseas-qualifications-unit-oqu

Qualifications

Qualifications and assessment


• Current experience in Information Technology support with a focus on continuous improvement, interpersonal skills, and a functional knowledge in IT support and system management.


• If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to: https://migration.wa.gov.au/our-services-support/overseas-qualifications-unit-oqu

Benefits
  • Salary packaging/sacrifice facility
  • 12% employer superannuation contribution
  • Deferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplace
  • Thirteen weeks paid long service leave after 7 years
  • Fifteen days personal leave
  • Four weeks annual leave and an option to accrue ten additional days extra leave each year
  • Flexible working hours
  • Paid parental leave – 18 weeks
Application information

For Further Job Related Information and Application Instructions:

Please visit the Jobs WA job board by clicking the Apply button.

Find out more by visiting our website www.centralregionaltafe.wa.edu.au

Working in Western Australia

Want to know more about working in WA? For those seeking to gain insights into employment opportunities in Western Australia, we invite you to visit www.jobs.wa.gov.au. This resource offers valuable information on relocating to Western Australia, whether you are in the process of planning or conducting further research.

The WA Jobs and Workforce Hub serves as a comprehensive guide, providing details on visa applications, moving to WA, acquiring skills and qualifications, exploring job opportunities across various industries.

Advertised Vacancy Reference

Advertised Vacancy Reference Number: CRG070.25S

Equal opportunity

Central Regional TAFE is committed to improving employment opportunities and outcomes to Aboriginal and Torres Strait Islander peoples. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Therefore, preference will be given to Aboriginal and Torres Strait Islander people.

The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.

Applications close Tuesday, 9 September 2025 at 4:00pm (WST)


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