Customer Care Coordinator- Caringbah

3 days ago

Sydney, New South Wales, Australia Bloom Hearing Specialists ANZ Full time
Overview

Join to apply for the Customer Care Coordinator- Caringbah role at Bloom Hearing Specialists ANZ.

WSAudiology is a global leader in the hearing aid industry. Part of the WSAudiology group and Bloom Hearing Specialists, TotalCare operates a global network of hearing stores with a focus on career growth and development. Location: Caringbah. Hours: Monday to Friday, 9am to 5pm.

Responsibilities
  • Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
  • Scheduling appointments for hearing assessments and consultations with our expert audiologists.
  • Guiding customers through our range of hearing devices and accessories.
  • Resolving concerns to ensure a positive customer experience.
  • Contributing to local marketing efforts to promote the clinic and its services.
  • Performing minor hearing aid repairs (training provided).
What We Are Looking For
  • 2+ years of experience delivering customer service in retail or allied health environments.
  • Good computer literacy and ability to navigate software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.
Applicants
  • Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.
Benefits
  • A competitive remuneration package.
  • Ongoing training and professional development.
  • Clinic incentives available throughout the year.
  • Paid Parental Leave.
  • Hearing Aid Benefits for Employees, Family and Friends.
  • Access to Employee Assistance Program (EAP) at no cost.
  • Opportunity to work with an organization with a high customer-centric focus and strong NPS score.
Equal Opportunity

WS Audiology is an equal-opportunity employer committed to an inclusive employee experience. The company respects all aspects of diversity and individuality. A police check may be required as a condition of employment in accordance with applicable laws and regulations.


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