Customer Care Coordinator- Caringbah

4 weeks ago

Sydney, New South Wales, Australia WSAudiology Full time

Join to apply for the Customer Care Coordinator- Caringbah role at WSAudiology

Location: Caringbah

Hours: Monday to Friday, 9am to 5pm

The role

  • Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
  • Scheduling appointments for hearing assessments and consultations with our expert audiologists.
  • Guiding customers through our innovative range of hearing devices and accessories.
  • Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
  • Contributing to local marketing efforts to promote our clinic and its services.
  • Performing minor hearing aid repairs (training provided).

What We Are Looking For

  • 2+ years of experience in delivering customer service in retail or allied health environments.
  • Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
  • Attention to detail with a solid administrative background and a collaborative spirit.
  • A positive, team-oriented attitude with the ability to work independently when needed.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role.

Benefits Of Working For TotalCare Hearing

  • A competitive remuneration package
  • Ongoing training and continuing professional development to support your career growth and opportunities.
  • Clinic incentives available throughout the year
  • Paid Parental Leave
  • Hearing Aid Benefits available to Employees, Family and Friends
  • Access to Employee Assistance Program (EAP) at no cost
  • You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Other

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other
  • Industries
  • Medical Equipment Manufacturing

Note: This description reflects the responsibilities and qualifications for the role and does not include unrelated job alerts or placeholders.


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