IT Portfolio Demand Manager

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IT Portfolio Demand Manager at Metcash

Role overview

The Demand Manager is instrumental in guiding new initiatives through the early stages of Metcash's delivery lifecycle. Focused on Corporate teams (Finance, People & Culture, Legal), the role bridges business and IT—driving stakeholder engagement, assessing business needs, and ensuring initiatives are well-governed and ready for delivery. This is a fixed-term contract in Macquarie Park with a view for extension and/or conversion to permanent.

• Stakeholder Engagement
  • Build strong relationships with Corporate stakeholders in Finance, HR, Legal or any assigned portfolio
  • Bridge communication between Business and IT
  • Run regular engagement sessions and help define business needs
• Business Needs Assessment
  • Develop and refine Idea and Discovery Briefs
  • Facilitate initial assessments of business needs, pain points, and opportunities for technology enablement
  • Collaborate with Corporate partners to quantify business value and articulate clear success metrics
  • Help prioritize initiatives based on strategy, value and urgency
• Governance & Delivery Support
  • Follow Metcash's Delivery Success Method
  • Ensure initiatives meet governance and documentation standards
  • Represent Corporate in portfolio reviews and governance forums
  • Guide initiatives through intake and readiness processes
• Communication & Reporting
  • Provide timely updates on progress, risks, and next steps
  • Create reports and dashboards for leadership
  • Support smooth handover to delivery teams
• Risk & Issue Management
  • Identify and escalate risks or scope changes early
  • Support impact assessments during early initiative stages
• Other Responsibilities
  • Facilitate workshops and manage stakeholder expectations
  • Support knowledge sharing within delivery teams
  • Handle change requests and assess business impacts

• Key Skills
  • Strong relationship-building across Business teams and IT
  • Clear, business-friendly communication of complex concepts
  • Skilled facilitator of workshops and scope definition
  • Structured approach to assessing business needs and opportunities
  • Effective in navigating ambiguity and early-stage governance
  • Excellent coordination and multitasking abilities
  • Proactive problem-solving with risk identification and resolution
• Technical & Business Knowledge
  • Familiarity with Finance, HR, and Legal enterprise systems
  • Experience with project and portfolio management tools
  • Solid grasp of IT portfolio management frameworks
  • Awareness of emerging technologies and their business impact
• Experience
  • 5–7 years in business engagement, portfolio management, or similar roles
  • Background in wholesale, retail, or FMCG is a plus
  • Proven stakeholder relationship success
  • Experience in business case development and investment justification
  • Exposure to digital project enablement or PMO/Portfolio teams is advantageous

Benefits include: 5th week of annual leave after year 1, 2 wellbeing days and 1 volunteer day annually, learning and development opportunities, 12 weeks of gender-neutral paid parental leave for primary carers, flexible and supportive work environment, Flex Ready accreditation, Family Friendly Workplace, LGBTQ inclusion recognition, positive pay gap metrics, Mental Health Australia accreditation, team member discounts and perks.

Metcash is Australia's leading wholesale distribution company, with sales of $19.5 billion in FY25. We're also an ASX top 125 listed company. We are committed to diversity and inclusion as an equal opportunity employer. We welcome applicants from all backgrounds, including First Nations. If you have specific support or access needs, please inform us when you apply. Your information will be handled confidentially in accordance with privacy laws.

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