Claims Officer

This is a 9-month fixed term contract for a Claims Officer.

In this role, you will be responsible for processing ancillary, medical, and hospital claims across multiple business lines, ensuring accuracy and compliance with business rules. You will also contribute to improving the member and provider experience by identifying process pain points and helping to design efficient, end-to-end workflows. With a strong focus on automation, digitalisation, and resolving issues at the first point of contact, you will help streamline processes and enhance service delivery.

Let's talk about you

With previous experience in customer service and administration, you will bring passion and energy for delivering an exceptional customer experience. You will possess:

• Confidence in navigating multiple systems and platforms to process claims efficiently.
• High attention to detail.
• A focus on providing a superior customer experience.
• Motivation to deliver results and achieve targets.
• A flexible and positive work approach and attitude.
• Proactive mindset in improving processes and efficiency.

This role offers flexibility to work from home, with an initial 4-week training period requiring attendance in the office 3 days per week to support learning and development.

We value curiosity and diverse perspectives. If this role resonates with you and you have relevant experience, we'd love to hear from you

Let's talk about who we are

nib is a leader in private health insurance, disability support, and health services, reshaping the industry through innovation, disruption, and trusted partnerships. We deliver value-driven health insurance and support services to help you access healthcare when and where you need it.

Our mission and vision focus on promoting better health, leading to prosperous and sustainable communities, and helping members and travelers make informed healthcare decisions and live healthier lives.

Let's talk about diversity, equity, and inclusion

We embrace flexible working and welcome candidates reflecting the diversity of our communities. We are committed to an environment where everyone can be their authentic selves. We encourage Aboriginal and Torres Strait Islander peoples, people with disabilities, veterans, LGBTQIA+ individuals, and culturally diverse community members to apply.

We are dedicated to accessible recruitment and employment processes. If you need adjustments or alternative formats, please contact us at nibemployment@nib.com.au.

Let's talk about working at nib

Our hybrid model allows you to work from home or our purpose-built office hubs, designed for focus and collaboration. We support your well-being through benefits like:

• Generous discounts on nib health and travel insurance, including 50% off employee health insurance.
• Paid volunteer leave through the nib Foundation.
• Support for your health through the nib Well Program and fitness discounts.

The fine print

Your information will be kept confidential. Successful applicants will need to pass a background check before starting.

We acknowledge the Traditional Custodians of the lands where we operate.

Application process: After applying, you'll receive email confirmation. Within 1-2 weeks, you'll be updated on your application status. If progressing, our Talent Acquisition team will contact you for further discussions.

Who we are

nib Group is an international health partner, providing health and medical insurance to over 1.6 million Australians and New Zealanders, and international students and workers. We are also Australia's third-largest travel insurer, offering global travel insurance through nib Travel.

Our Purpose

Our purpose is your better health. We aim to help members and travelers make informed healthcare decisions and live healthier lives.