ITSM Change Enablement Manager

3 weeks ago

Sydney, New South Wales, Australia AC3 Full time

This range is provided by AC3. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$110,000.00/yr - A$115,000.00/yr

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run, optimise and talent management.

Responsibilities
  • Responsible for the awareness and management of the change enablement Framework & Strategy
  • Responsible for acting on behalf of the customer for change enablement related matters.
  • Responsible for managing and coordinating change enablement activities across the end-to-end service environment. Including proactively engaging with Service provider change enablement counterparts during change forums and activities, ensuring timely and effective management of change matters.
  • Initiate and chair Change enablement forums and working groups to ensure activities are in alignment with best practise change enablement frameworks.
  • Act as the single point of contact for change enablement communications, across an array of recipients - including customer, service provider and wider organisation teams.
Minimum Qualifications
  • Minimum of 3 years of experience in a SIAM end-to-end Change enablement or Change management environment.
  • 1+ years of experience in developing and implementing Change enablement processes.
  • Extensive experience developing & sustaining constructive relationships with customers, internal stakeholders, suppliers, & industry representatives
  • Led initiatives focused on end-user experience within ITSM services and support
  • Proven track record of successfully monitoring and governing end-to-end Change enablement.
Compensation and Benefits
  • $115,000 Base + Super + Bonus + Allowances + Benefits
  • Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month
  • Genuine flexibility and work/life balance
  • Join a fast growing organisation with an awesome culture - #4 Best Places to Work in Australia
  • Develop your career in structured ITIL environment
  • Fun & Friendly team
  • ASAP start
Company Culture

Being #4 on Australia's Best Places to Work list, it's clear that culture is a top priority at AC3. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:

  • Own It: If I say I'm going to do it, I do it. And I give it my all.
  • Better It: I take the current status quo and make it better.
  • Brave It: I listen, say what needs to be said & do the right thing. Especially when it's tough.
  • Enjoy It: I take my work seriously, but don't take myself too seriously.

If you are interested in the position and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Every position at AC3 will require to undergo a National Police Check.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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