Client Service Coordinator

Great opportunity for an experienced Client Service Coordinator to join a Global accounting and consultancy firm.

16th May, 2025

About us:

We're Nexia Melbourne - a member of one the world's leading global advisory, tax and audit networks. When you join us, you'll become part of a team united by a clear mission: to connect people with their true potential.

What excites us is your success, because we get to grow alongside you. And while we're in the business of accountancy and advice, we're actually in the business of people. Because when great people are aligned, great things happen.

We have created the kind of advisory and accountancy firm that we would want to work with. Our passionate team of 90+ embodies a contemporary, bespoke, diverse and innately empathetic approach. We value innovation and appreciate the impact that kinship combined with strategic thinking can have on people, planet, and profit.

About the role:

Join our Shared Services Team and help keep our ever-growing firm running smoothly. As one of our Client Service Coordinators, you'll support your dedicated team and collaborate closely with them in their day-to-day operations. We're looking for someone detail-oriented and proactive, ready to contribute ideas and evolve our internal practices.

Your focus:

• Administrative and operational support to the team and partner
• Accurate administration of client-related files and document management
• Maintain positive relationships with clients and other firm stakeholders
• Preparation of engagement letters, proposals, reports, and other ad hoc documents
• Diary and email management for the partner
• Fee posting and billing
• Assist with overflow from other CSC team members

16th May, 2025

About us:

We're Nexia Melbourne - a member of one the world's leading global advisory, tax and audit networks. When you join us, you'll become part of a team united by a clear mission: to connect people with their true potential.

What excites us is your success, because we get to grow alongside you. And while we're in the business of accountancy and advice, we're actually in the business of people. Because when great people are aligned, great things happen.

We have created the kind of advisory and accountancy firm that we would want to work with. Our passionate team of 90+ embodies a contemporary, bespoke, diverse and innately empathetic approach. We value innovation and appreciate the impact that kinship combined with strategic thinking can have on people, planet, and profit.

About the role:

Join our Shared Services Team and help keep our ever-growing firm running smoothly. As one of our Client Service Coordinators, you'll support your dedicated team and collaborate closely with them in their day-to-day operations. We're looking for someone detail-oriented and proactive, ready to contribute ideas and evolve our internal practices.

Your focus:

• Administrative and operational support to the team and partner
• Accurate administration of client-related files and document management
• Maintain positive relationships with clients and other firm stakeholders
• Preparation of engagement letters, proposals, reports, and other ad hoc documents
• Diary and email management for the partner
• Fee posting and billing
• Assist with overflow from other CSC team members

You have:

• Experience in a similar Client Service Coordinator role, ideally within professional services (accounting, legal)
• Experience with electronic document management systems (e.g., FYI Docs)
• Advanced Microsoft Office skills, including Word, Excel, and PowerPoint
• Strong attention to detail

You also:

• Thrive in a collaborative environment
• Enjoy getting into the nitty gritty and trying something new
• Approach every moment with a "How can I help" attitude
• Treat others with kindness, empathy, and respect

Why us:

• We value your skills, experience, and diverse perspectives
• We prioritize well-being, offering a flexible work environment and generous leave to support inclusivity and care, including an Employee Assistance Program (EAP)
• You'll be encouraged to learn and grow, supported by a career framework and regular team check-ins
• You'll be empowered to shape the business, our work, and our impact
• Expect regular team socials, events, and opportunities for connection

The details:

• Full-time preferred, ongoing, based in Melbourne
• Hybrid role
• Start date around May/June (flexible)

What's next:

If this sounds like the perfect fit, click 'Apply now'. Please include a brief cover letter with your application.
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