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Senior Client Services Coordinator

3 weeks ago


Melbourne, Victoria, Australia beBee Careers Full time

About the Role

The Intake Coordinator is a vital position that ensures seamless service delivery for clients transitioning from hospital to home. As the first point of contact, you will be responsible for managing intake and scheduling services, coordinating referrals, and maintaining accurate records.

Key Responsibilities:

  • Manage intake and scheduling for clients transitioning from hospital to home.
  • Liaise with clients, families, and health professionals to coordinate assessments and ensure timely support.
  • Allocate and schedule assessments and determine eligibility.
  • Maintain accurate records and documentation in accordance with Care Connect policies and procedures.
  • Respond to enquiries from internal and external stakeholders, providing clear and supportive communication.
  • Work collaboratively with the OHC team to ensure seamless service delivery.
  • Identify and escalate any service gaps or concerns to support continuous improvement in client care.

About You

To be successful in this role, you will have strong organisational and time-management skills. Your ability to communicate effectively with clients, families, and health professionals will be key to ensuring seamless service coordination. A keen attention to detail and proficiency in managing schedules and documentation will support efficient service delivery.

Requirements

  • Qualification or formalised training in Customer Service, Business Administration, or equivalent.
  • In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations.

Benefits

  • A competitive salary of $73,000 per annum + super.
  • NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay.
  • A flexible working environment (WFH & ADO options).
  • A passionate team and a caring, understanding work environment.
  • Ongoing training & development to support you in your role and career.
  • An Employee Assistance Program, discounted health insurance, and wellbeing products.