Emergency Response Operator

3 days ago

Sydney, New South Wales, Australia Chubb Fire & Security Full time
Overview

Customer Service Operator - Emergency Response

VitalCALL - Emergency Response

Full time, Permanent Position

Rydalmere Location

We are seeking a team member whose work matters and is rewarding to those you interact with, aligning with a globally recognised organisation specialising within monitoring solutions. VitalCALL, which supplies medical alarm devices, operates a 24/7 emergency monitoring call centre in Rydalmere to cater to device users. The successful candidate will contact customers when their help button is pressed, ascertain whether assistance is required, liaise with ambulance services and notify family members. This dynamic role utilises your communication and customer service experience and offers a rewarding opportunity by helping in difficult situations. Your enthusiasm, consideration, and ability to connect with people will be key strengths for supporting a range of individuals, especially in emergency situations.

The role is office-based with a rotating shift roster in line with team requirements. No two days will be the same, and you will be required to think on your feet.

You Will Contribute By
  • Providing first response to customers when they are in need
  • Being a team player who cares about customers and the service VitalCALL provides
  • Providing timely and accurate responses in line with company procedures
  • Providing reassurance and peace of mind to customers and their family members
  • Notifying ambulance services and communicating critical emergency details
  • Working with and supporting different areas within the business, including the Customer Service team
Experience And Knowledge Requirements
  • Customer service with excellent communication and listening skills
  • Call centre and/or inbound/outbound phone experience
  • Computer literacy with good typing skills
  • Shift work experience is a bonus
  • Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
  • National Police clearance or the ability to obtain and maintain
  • Medical clearance
  • First Aid qualified and/or the ability to obtain and maintain
  • Maintaining a reputation for caring and professional service to clients and their contacts
Diversity and Inclusion

We believe in diversity and inclusion and welcome applicants from different backgrounds, including First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. We offer a full range of innovative products and services to a broad range of customers, from local independent businesses to many FTSE 100 companies. We offer a unique working culture where you are as important to us as our customers, with extensive training and ongoing career development opportunities throughout your career journey with us.


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