Physical Operations Specialist, Physical Operations Incident Response, AWS SOC

DESCRIPTION

At Amazon Security, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as ours, requires broad technical and industry skills to drive emergent response and tackle never-before-seen challenges at accelerated scales.

Security is our highest priority. As an Amazon Security Operations Center (SOC) team member, you will help secure that environment for our customers while working on innovative security products across a variety of platforms and technologies. This role requires engineers to work tactically, with both internal and external stakeholders, to solve security challenges at scale, and to think strategically to develop and implement changes that drive automation, scalability and continuous progress for the team.

Key job responsibilities

• Own and manage in-flight security issues. Triage/assess security issues and engage with internal service teams to ensure prompt mitigation and remediation of issues, escalating internally as necessary to ensure the right level of urgency and engagement.
• Communicate the state of these issues to technical and non-technical stakeholders, in varying levels and roles.
• Drive incident response and quality assurance for the team, proposing solutions that achieve outcomes while maintain an acceptable level of risk. Support and drive processes to maintain the operational excellence of the team's incident response and global operational efficiency.
• Propose and support delivery of working mechanisms/solutions spanning the full incident lifecycle, working backwards from both our internal needs and those of our customers.
• Promote security throughout the company, building good working relationships within the team and with our stakeholders and service team partners.
• Demonstrate proficiency in the fields of security operations, incident response, and emergent security intelligence.
• Demonstrate proficiency for context switching which enables you to manage incidents, escalating and communicating with leaders, and deliver projects/process improvement results.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• Experience with security incident response processes, tools, techniques and strategies
• Experience and understanding of security incident response, intelligence analysis and/or global security operations
• Experience applying threat modeling or other risk identification techniques or equivalent
• Ability to work any shift pattern within the 24/7/365 operation including days, nights, holidays and weekends.

PREFERRED QUALIFICATIONS

• Experience with AWS products and services
• 3 years operating in an enterprise incident response or security operations team

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.