Response Centre Operator

3 weeks ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time
Overview

Response Centre Operator – Maintenance Operations

Location: Liverpool

Employment type: Talent Pool for future ongoing and temporary positions

Salary: $92,701 pa, plus employer's contribution to superannuation and annual leave loading

Opportunities for learning, development, and internal career progression. The Maintenance Response Centre operates 24/7, 365 days a year and employs around 180 staff to provide responsive maintenance solutions to social housing properties in NSW, using telephone, email, and online platforms to assist clients.

Your role

As a Response Centre Operator, you will be the first point of contact for social housing tenants across NSW, providing timely and empathetic support for maintenance issues. In a fast-paced, 24/7 environment, you will assess and progress requests via phone, email, and online platforms to ensure properties are safe, functional, and well-maintained.

What You'll Do
  • Respond to social housing tenants by phone, online, or email with empathy, providing accurate and appropriate maintenance advice that meets asset requirements and tenant needs.
  • Track multiple maintenance requests and activities, progressing them end-to-end to deliver optimum service outcomes.
What We're Looking For
  • Strong client focus and commitment to high-quality customer service.
  • Practical problem-solving skills to resolve a wide range of maintenance issues.
  • Collaborative mindset and team orientation.
  • Professional communication when engaging with tenants, contractors, tradespeople, and internal stakeholders.
  • Excellent computer navigation skills across multiple systems.
  • Ability to prioritise, manage competing demands, and maintain attention to detail.
  • Initiative and ability to think creatively for non-standard requests.
  • Commitment to ongoing learning through training.
  • Willingness to work across a 24/7 rotating roster, including nights, weekends, and public holidays.
  • Relevant qualifications or understanding of general and reactive building maintenance (plumbing, electrical, carpentry, safety).
  • Current knowledge of the Australian Building Code and Australian Standards is highly regarded.
  • Previous call centre or customer contact experience desirable but not essential.
What We Offer
  • Challenging and rewarding career
  • Competitive pay and conditions
  • Training and development opportunities
  • Health & Wellbeing and Employee Assistance Programs
How to Apply

Download the role description. If applying via Seek, you may need to set up a profile or log in. To apply directly via the DCJ Careers site, search for the job and click Apply now. Applications close Tuesday, 23 September 2025 at 11:59pm AEST.

Inclusion and Diversity

Inclusion and diversity lie at the heart of our recruitment. We hire people with a wide variety of skills, experiences and backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, women, LGBTIQ+ people, culturally and linguistically diverse people, carers and other diversity groups.

Additional Information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information, visit the DCJ website.


#J-18808-Ljbffr

  • Response Centre Operator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time

    OverviewResponse Centre Operator – Maintenance OperationsLocation: LiverpoolEmployment type: Talent Pool for future ongoing and temporary positionsSalary: $92,701 pa, plus employer's contribution to superannuation and annual leave loadingOpportunities for learning, development, and internal career progression. The Maintenance Response Centre operates 24/7,...

  • Response Centre Operator

    1 week ago

    Sydney, New South Wales, Australia Department of Communities and Justice Full time $80,129 - $92,401 per year

    Company description: Department of Communities and JusticeJob description: Response Centre Operator - Maintenance OperationsLocation - LiverpoolEmployment type - Talent Pool for future ongoing and temporary positionsSalary - Clerk Grade 2/4, $80,129- $92,701 pa, plus employers' contribution to superannuation and annual leave loadingOpportunities for...

  • Emergency Response Operator

    4 weeks ago

    Sydney, New South Wales, Australia Chubb Deutschland GmbH Full time

    Customer Service Operator – Emergency ResponseVitalCALL – Emergency ResponseFull time, Permanent PositionRydalmere LocationWanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear...

  • Emergency Response Operator

    4 weeks ago

    Sydney, New South Wales, Australia Chubb Deutschland GmbH Full time

    Customer Service Operator – Emergency ResponseVitalCALL – Emergency ResponseFull time, Permanent PositionRydalmere LocationWanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear...

  • Emergency Response Operator

    4 weeks ago

    Sydney, New South Wales, Australia Chubb Fire & Security Full time

    OverviewCustomer Service Operator - Emergency ResponseVitalCALL - Emergency ResponseFull time, Permanent PositionRydalmere LocationWe are seeking a team member whose work matters and is rewarding to those you interact with, aligning with a globally recognised organisation specialising within monitoring solutions. VitalCALL, which supplies medical alarm...

  • Emergency Response Operator

    4 weeks ago

    Sydney, New South Wales, Australia Chubb Fire & Security Full time

    OverviewCustomer Service Operator - Emergency ResponseVitalCALL - Emergency ResponseFull time, Permanent PositionRydalmere LocationWe are seeking a team member whose work matters and is rewarding to those you interact with, aligning with a globally recognised organisation specialising within monitoring solutions. VitalCALL, which supplies medical alarm...

  • Senior Accounts Payable Clerk

    2 weeks ago

    Sydney CBD, New South Wales, Australia Response Centre Full time $90,000 - $120,000 per year

    We are a privately owned Australian company that has a head office in the Sydney CBD and multiple branches around Australia. The main industry we deal in is within water related fields. We are restructuring our Finance team after a recent acquisition and are looking to appoint an experienced Senior Accounts Payable person to our team to bring financial AP...

  • Centre Manager

    4 weeks ago

    Sydney, New South Wales, Australia Young Academics Early Learning Centre Full time

    3 weeks ago Be among the first 25 applicantsYoung Academics Early Learning Centre is a leading and proudly expanding provider with more than 45 centres across New South Wales. We are currently seeking experienced Centre Manager to join Young Academics.About the Role: As a Centre Manager, you will be responsible for ensuring excellent delivery of the highest...

  • Centre Manager

    4 weeks ago

    Sydney, New South Wales, Australia Young Academics Early Learning Centre Full time

    3 weeks ago Be among the first 25 applicants Young Academics Early Learning Centre is a leading and proudly expanding provider with more than 45 centres across New South Wales. We are currently seeking experienced Centre Manager to join Young Academics. About the Role: As a Centre Manager, you will be responsible for ensuring excellent delivery of the...

  • Centre Manager

    4 weeks ago

    Sydney, New South Wales, Australia Young Academics Early Learning Centre Full time

    OverviewJoin to apply for the Centre Manager role at Young Academics Early Learning Centre.Youth Academics Early Learning Centre is a leading and proudly expanding provider with more than 50 centres across New South Wales. We are currently seeking an experienced Centre Manager to lead our vibrant BRAND NEW Mount Druitt centre.About the Role: As a Centre...