Service Technician

PRIMARY DUTIES & RESPONSIBILITIES

PEOPLE

• Develop excellent working relationships based upon mutual respect with all colleagues.
• Positive feedback is received from all colleagues.
• Participation in team meetings is positive, appropriate and respectful.
• Participation in informal and formal performance reviews is willing and constructive.
• Assistance and support in areas of knowledge and expertise is provided willingly to colleagues.
• Information requested by colleagues; and/or general support is delivered within the timeframe agreed upon.
• All meetings are attended as per compliance.

CUSTOMER

• Develop excellent working relationships based upon mutual respect with all customers, suppliers, and other external stakeholders.
• Strong communication links are maintained, both internally and externally with clients.
• Coordinated delivery items arrive at the relevant site/store on schedule.
• Effective relationships are developed at multiple levels with suppliers, customers, relevant regulatory authorities and external stakeholders.
• Afterhours enquiries/on call duties are responded to courteously and promptly, and issues resolved or forwarded to a relevant person appropriately.
• No negative feedback is received from customers, suppliers, relevant regulatory authorities and external stakeholders.

OPERATIONS

• Maintain systems and procedures, identifying improvements where possible.
• Relevant company and branch depot systems are understood and followed effectively.
• Participation in the development of and training in new policies & procedures is positive & supportive.
• Situations that breach policies and procedures are identified and reported to relevant management.
• Areas for improvement in relevant and branch systems are identified and raised with management as appropriate.
• Generators are repaired and serviced on premises and client sites to meet standards.
• Generators are inspected & tested in accordance with standards.
• Modifications of generators are completed to meet standards.
• Issues and problems with generators are identified, diagnosed and resolved.
• All applicable documentation is completed and maintained in a timely manner.
• Workshop housekeeping standards are maintained to meet and OH&S requirements.
• Client site procedures are understood and adhered to.
• Assistance identifying and ensuring parts are sourced and ordered as per procedures.
• Required OHS checks are completed to compliance.
• Company values are embraced and adopted.

FINANCIAL

• Provide timely and accurate information and manage costs effectively.
• Purchase orders received are signed off by manager & comply with PO policy.
• Supply usage and wastage is minimized.
• Stock is checked off against delivery dockets.
• Orders are placed through existing suppliers with accounts, where possible.
• Being familiar with the location of First Aid treatment centers, fire protection facilities and evacuation procedures.
• Apply Personal Isolations, and Out of Service Tags to defective or hazardous equipment. in accordance with site/client rules.
• Inspecting the workplace and equipment prior to use and reporting any defects or hazards they are unable to correct themselves.
• Using correct Personal Protective Equipment properly.
• Apply Personal Isolations, and Out of Service Tags to defective or hazardous equipment. in accordance with site/client rules.
• Inspecting the workplace and equipment prior to use and reporting any defects or hazards they are unable to correct themselves.
• Using correct Personal Protective Equipment properly.

JOB EXPERIENCE REQUIREMENTS

• Hold a valid Energy Safety WA Electricians License
• 3 years' experience in mechanical electrical trade.
• Electrical License Nominee Holder preferable but not essential
• Familiarity and understanding of AS/NZS3000 technical manuals and reports
• Experience with generator fleet from 20kVA to 1250kVA and advantage
• Ability to gain a mine medical and site entry induction requirements as required
• Provide a National Police Clearance as required

Excellent communication skills in the following areas:

• Written.
• Verbal.
• Presentation.
• Ability to work in a dynamic and changeable environment effectively, with minimum supervision.
• Ability to work effectively in cross functional team environment.
• Demonstrated commitment to quality and ability to prioritize work and meet deadlines and teamwork.
• Proven commitment to professionalism, integrity, and respect.
• Demonstrate commitment to company values.
• Demonstrated initiative and self-motivation.
• Valid driver's license.
• Valid forklift license is preferred.
• Current senior First Aid Certificate is preferred.
• Able to travel remote areas or other branches when necessary and for required periods.
• Be Available for on call/afterhours duties.