Senior Service Technician

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About CAPS
CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands. Serving a wide range of industries with ten branches nationwide, our dedicated team delivers exceptional service, expert advice, support, and spare parts.

With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly. Founded in Western Australia in 1980, CAPS joined the Ingersoll Rand family in 2024. Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.

The Role

As a Senior Service Technician, you will be a key member of our service team, providing high-level technical support and on-site expertise to our valued customers. You will work across a large variety of air compressors and power generators throughout Kalgoorlie and surrounding areas, performing maintenance, troubleshooting, and breakdown support.

In addition to hands-on technical service, this senior role carries responsibilities for customer support, work planning, and service administration. You will be instrumental in ensuring efficient service delivery, while building strong relationships with customers and mentoring junior technicians where required.

Key Responsibilities

Technical Service

Perform regular maintenance and preventative servicing of compressed air systems and diesel-powered generators.

Troubleshoot, fault-find, and provide breakdown assistance on-site.

Identify and communicate equipment improvements to customers and the CAPS team.

Service Administration & Customer Support

Prepare service agreements and repair quotations from information provided.

Utilise systems to effectively manage and control work in progress.

Create work orders and parts requirements.

Raise purchase orders, invoices, and claims.

Schedule services and coordinate site mobilisation functions.

Process timesheets and ensure accurate reporting.

Address customer queries and provide technical support.

Maintain accurate client records, assets, and parts updates as required.

About You

Previous experience in a similar role (air compressors, generators, or related heavy equipment service experience highly advantageous).

Strong mechanical and/or electrical aptitude with hands-on diagnostic ability.

Well-developed written and verbal communication skills.

Excellent organisational and time management skills.

Strong computer literacy, including the use of service systems and reporting tools.

Exceptional customer service and relationship management skills.

Ability to work independently, with a proactive and safety-first approach.

What We Offer

Competitive hourly rate including base + overtime.

Travel allowances and retention bonus.

Company-maintained service vehicle.

Opportunities for field service and travel.

A long-term, stable, and rewarding career with Australia's largest independently owned Air Compressor & Power Generator provider.

Supportive team environment with ongoing training and professional development.

The opportunity to work with a wide range of equipment—no two days are the same.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a service technician? Do you have technical support experience? Do you have customer service experience? Do you have previous invoicing experience?

CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands. Serving a wide range of industries with ten branches nationwide, our dedicated team delivers exceptional service, expert advice, support, and spare parts.

With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly. Founded in Western Australia in 1980, CAPS joined the Ingersoll Rand family in 2024. Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.

CAPS Australia is a leading provider of compressed air and power generation solutions, boasting an extensive portfolio of products and brands. Serving a wide range of industries with ten branches nationwide, our dedicated team delivers exceptional service, expert advice, support, and spare parts.

With our 24/7 maintenance and breakdown service, we ensure customers' operations run smoothly. Founded in Western Australia in 1980, CAPS joined the Ingersoll Rand family in 2024. Ingersoll Rand is a global market leader offering a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, enhancing industrial productivity and efficiency.

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