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Manager, Retail Channels

4 weeks ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Manager, Retail Channels (Branch Manager) role at Bendigo Advertiser. The Dorado, PR on-site branch aims to become a flagship location, attracting new customers, establishing the brand, and achieving a strong market position. The Manager will plan, execute, and oversee sales strategies, build a successful team, and ensure alignment with the franchise model and company values.

Responsibilities
  • Develop and execute sales strategies for the new location aligned with the retail business strategy and branch network.
  • Actively engage in prospecting and lead generation, identifying potential clients and converting them into customers.
  • Lead business development at the branch to increase customer relationships, loan portfolio, and deposit portfolio, and achieve financial and service goals.
  • Promote a positive dynamic among branch team members and customers, fostering teamwork and a healthy work environment.
  • Deliver proactive and superior customer experience; build a customer-focused culture to deepen long-term relationships.
  • Support digital transformation by encouraging transaction migration and customer adoption.
  • Maintain a strong bank relationship through effective communication, professional presentation, and image.
  • Ensure compliance with service standards and franchise model at the branch; monitor, evaluate, and coach staff performance.
  • Oversee direct reports' leadership, development, and performance management; assist in recruitment and staff development.
  • Provide direction to maintain service levels; ensure compliance with regulations, policies, and security procedures; support regulatory reviews and audits.
  • Represent the financial institution in the community through good customer relations.
  • Review and approve banking transactions within authority levels; manage branch audits and other reviews.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree required. MBA or related field preferred.
  • Proven sales and business development experience in banking or financial services; at least four (4) years of management/supervisory experience.
  • Equivalent combination of education, training, and experience acceptable.
  • Fully bilingual — English and Spanish (written and verbal) required.
  • Proficiency in MS Office (Word, Excel, Outlook) and relevant reporting systems; banking software experience highly desirable.
  • Knowledge of financial institution policies, banking regulations (state and federal) is desirable.
  • Strong analytical, problem-solving, and data interpretation skills; excellent communication and collaboration abilities with diverse staff and clients.
  • Legal work authorization to work in the United States; ongoing authorization required.
Other Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Newspaper Publishing
Work Authorization

Legally authorized to work in the US is required. This position is of indefinite duration and requires permanent or ongoing work authorization.

EEO Notice

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters


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