Vitality & Wellness Admin Team Leader

3 days ago

Melbourne, Victoria, Australia AIA Australia Full time
Overview

Leading the Talent Acquisition team to hire the best professionals for AIA Australia.

AIA Vitality is a personalised, science-backed health and wellbeing program that supports you every day to make healthier lifestyle choices. The program incentivises you to move more, eat well and complete regular health checks. This opportunity is to join the AIA Vitality team as Vitality & Wellness Admin Team Leader based in Melbourne.

Lead the team of AIA Vitality and Wellness Administrators to ensure excellent service is provided to all Partners and Members and that all tasks are completed in line with defined operating rhythms, service level agreements and a high standard of quality and accuracy. Drive a continuous improvement model to maximise service delivery, optimise outcomes and mitigate operational risks.

To do this successfully you will:

  • Oversee the team's delivery of all tasks/activities to ensure 100% completion accurately, on time and in line with SLAs and operating rhythms
  • Ensure all processes are documented and regularly reviewed to ensure best practice
  • Review current and new operational processes and identify improvement opportunities
  • Participate in compiling business cases and recommendations on improvement opportunities
  • Mentor and develop your team through effective coaching, supporting employee well-being
  • Develop and maintain productive working relationships with all stakeholders and external clients

Successful applications will demonstrate:

  • Experience in an Administration Team Leader role, ideally within Insurance and/or Health, Science, or Corporate Wellness
  • Strong leadership skills including coaching and people development
  • Continuous Improvement accreditation preferred
  • Proven strong analytical, organizational and planning skills
  • Experience working in a time-demanding and process-driven environment
  • Knowledge of coaching concepts and methodology

Why choose AIA:

  • Access training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone's life every day
  • Access additional leave days a year to recharge and refresh yourself
  • Health and wellbeing initiatives that support you
  • Supportive and inclusive managers

At AIA Australia, we're proud to help guide, support and protect the wellbeing of millions. As part of the AIA Group — the largest independent publicly listed pan-Asian life insurance group — we aim to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you want to be part of an organisation that helps people live better every day, apply via the link.


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