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Vitality & Wellness Admin Team Leader
2 weeks ago
At AIA we don't simply believe in being 'the best'. We believe in better – because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity:
AIA Vitality is a personalised, science-backed health and wellbeing program that supports you every day to make healthier lifestyle choices. The program incentivises you to move more, eat well and complete regular health checks.
We now have an exciting opportunity to join our AIA Vitality team as Vitality & Wellness Admin Team Leader based in Melbourne.
Lead the team of AIA Vitality and Wellness Administrators to ensure that excellent service is provided to all Partners and Members and that all tasks and responsibilities are completed in line with defined operating rhythms, service level agreements and to a high standard of quality and accuracy.
Relentlessly drive a continuous improvement model to ensure that service delivery is maximized to optimise exceptional service outcomes and mitigate operational risks
To do this successfully you will:
Oversee teams' delivery of all tasks/activities to ensure 100% are completed accurately, on time and in line with SLA's and defined operating rhythms
Ensure all process are documented and a regular review of processes is conducted to ensure best practice is achieved
Review current and new operational processes and identify improvement opportunities
Participate in compiling business case and recommendations on improvement opportunities
Mentor and develop your team through effective coaching, ensuring you maintain and promote employee well-being
Develop and maintain productive and professional working relationships with all stakeholders and external clients
Successful applications will demonstrate:
Experience working in an Administration Team Leader role ideally within Insurance and/or a discipline such as Health, Science, or Corporate Wellness
Strong leadership skills including coaching and people development
Continuous Improvement accreditation preferred
Proven strong analytical, organizational and planning skills
Experience working in a time demanding and process driven environment
Knowledge of coaching concepts and methodology
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone's life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link.
