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Head of Membership
1 month ago
The Head of Membership will oversee and constantly improve all sales & operational functions of the Membership Department. The Head of Membership will play a critical role in helping Richmond to build a unified, sustainable, and trusted football club that plays finals and brings premierships home to Punt Road. They will do this by generating the maximum possible profit for the Club and whilst building the strongest possible emotional connection with our members and supporters.
The Head of Membership will play a key role in building and sustaining a high-performing working environment, facilitating positive collaboration between the Sales & Operations functions of the Membership Team. Additionally, they will play a vital role in supporting the Club's consumer related fundraising.
KEY RESPONSIBILITIES:- Manage the Membership Team: Oversee the Membership Sales Manager, Consumer Operations Manager, and Consumer Marketing staff; establish and drive team KPIs; support the General Manager in team management and fostering a positive work environment.
- Maximise Membership Profit: Develop and implement membership campaigns and plans; pursue additional revenue sources; manage prospect systems; re-engage lapsed members; prepare membership offers.
- Deliver Industry-Leading Consumer Operations: Improve membership operations systems and processes; manage renewal processes; develop membership insights; implement fulfilment processes; support crowd build initiatives.
- Ensure Best Practice Reporting & Systems: Prepare regular reports on sales activities and campaign effectiveness; innovate systems to support sales and service strategies; develop key reporting requirements.
- Match Day Representation: Provide customer service and operational support on match days; assist with event planning and execution.
- Tertiary qualifications in a business-related discipline
- At least five years in an operations and/or sales-related role
- Proven staff management experience and an ability to motivate, develop and gather the support of other team members
- Proven negotiation, interpersonal and relationship management skills
- A commitment to customer service and service delivery to clients
- High level of planning and time management skills and demonstrated ability to effectively manage varied and multiple projects with conflicting demands to agreed standards and timelines
- Strong data analytics knowledge with the ability to identify and report on trends
- Computing skills with specific knowledge of customer relationship database software, MS Word, Excel and Outlook
Richmond Football Club is one of the largest clubs in the Australian Football League, proudly rooted in our rich history and tradition. As we honour our past, we're focused on building a Strong & Bold future – both on and off the field – through living our purpose of Belonging, Thriving and Winning.
We understand the power of sport to connect people, and at the heart of the Club's purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Belonging, Thriving and Winning is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
WHY WORK FOR US:- Award-Winning Culture: Join an organisation that is an Australian HR Employer of Choice finalist and a Flexible Work Champion.
- Flexibility: Enjoy a flexible work environment with options like flexible hours, work-from-home options, a relaxed dress code and the ability to observe public holidays that align with your cultural beliefs.
- Inclusive & Belonging: We are deeply committed to Diversity, Equity and Inclusion, ensuring that everyone feels valued and respected, no matter their background or abilities.
- Work-Life Balance: We believe in a 'people first' culture, where your personal and professional life can thrive together.
- Growth & Development: Your growth is our priority with professional development opportunities tailored to suit your goals.
- Wellbeing & Fun: We work hard but know how to have fun, fostering a high-performance, caring culture that values holistic wellbeing.
- Community Connection: Make a positive impact in the wider community and engage with our charity partners by supporting the Alannah and Madeline Foundation or get involved in one of our community programs across Korin Gamadji or the Bachar Houli Foundation.
- Perks & Benefits: Enjoy money can't buy experiences, a range of perks, including discounts through our sponsors
Click here to view our Employee Value Proposition (EVP) to find out why you should work at our Club
OUR COMMITMENT TO THE SAFETY AND WELLBEING OF CHILDREN AND YOUNG PEOPLE:The Richmond Football Club is committed to providing a safe and supportive environment for all children and young people. We exclusively hire individuals committed to fostering a child safe culture, irrespective of their role, and it is essential that all our staff understand their responsibility in relation to child safety. Individuals will require pre-employment checks, including a valid Working with Children Check for this role.
APPLICATIONS:Please upload a cover letter and resume. Applications close 5pm Sunday 6th April, 2025.
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