Housing Services Officer

4 weeks ago

Melbourne, Victoria, Australia Victorian Department of Families, Fairness & Housing Full time
Overview

Role
This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance.

The position involves supporting tenancy management, housing information and assistance to clients, and identifying housing needs and service eligibility. It may include allocating rental properties to eligible applicants and visiting tenants to resolve tenancy issues, ensuring maintenance work is carried out on tenants\' homes.

Responsibilities
  • Managing and maintaining tenancies
  • Providing support and information on services
  • Identifying and assessing Victorians\' housing needs and eligibility for services
  • Allocating rental properties to eligible applicants
  • Visiting and working with tenants to resolve tenancy issues
  • Ensuring maintenance work is carried out on tenants\' homes
Accountabilities
  • Assess client needs and provide comprehensive advice on housing options from established policy, procedures and standards.
  • Make appropriate referrals to internal or external support service providers to assist clients with short-term housing needs.
  • Prepare routine cases with established procedures and represent the department at tribunals.
How to Apply

Please open the position description to read more. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants must submit a CV and Cover Letter (max 2 pages) outlining suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs).

Please apply to submit your interest in this position.

Seniority level
  • Not Applicable
Employment type
  • Contract
Job function
  • Other
Industries
  • Individual and Family Services

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